Liz Almeida

Liz Almeida

Work History

Work History
May 2009 - Present

Translator

Contractor

●Translated meetings to and from English - Portuguese (Mary Kay Corporate Office);

●Translated Company tours to and from English - Portuguese - Spanish (Mary Kay Corporate Officeand Manufacturing Facility located in Dallas, TX)

●Assist individuals with documentation for naturalization;

●Translate individuals’ doctors' appointments;

●Translate individuals’ in court hearings and legal proceedings;

Jan 2011 - Dec 2011

Customer Service Rep and Manager’s Assistant

Depil Brazil Waxing Studio

●Greeted guests and clientele in a professional manner;

●Answered multiple line phone system;

●Routinely achieved number over 20 memberships sold, exceeding company’s stretch target of 13;

●Maintained the Wax Studio impeccably clean for guests and employees on a daily basis;

●Available and on-call for any of the Studio needs;

●Utilized MindBody studio managing software;

●Personalized and detailed the software to the Depil Brazil’s necessity;

●Designed emails for marketing campaign using Constant Contact at least twice a month;

●Conducted CEO’s heavy calendar;

●Provided mild tech support in Atlanta, GA’s office and Plano, TX’s store;   

●Translated Depil Brazil Waxing Studio’s paperwork when needed;

●Proofread documents pertaining to Depil Brazil Waxing Studio for correct spell check and use of expression;

●Filed, organized, and properly disposed of documents;

●Handled confidential data with discretion;

●Prepared and labeled outgoing packages and letters;

●Sorted and distributed incoming mail and packages accordingly.

Jan 2008 - May 2009

Provisioner

Centric Voice Inc.

●Assisted customers with their business account information (cancellation, balance, status, etc);

●Provided customers with additional phone numbers in timely manner;

●Provided detailed Internet service options;

●Provided detailed information on all products supplied by CentricVoice and assisted with understanding which would best fit for their business;

●Obtained and managed phone numbers (DIDs) from our main providers (Level3, ATT, Verizon, etc);

●Issued phone number (DID) cancellations to various providers accordingly;

●Analyzed and provided business account customers with contract information;  

●Assisted business account customers with mild tech support;

●Treated customers with a positive and cooperative tone;

●Earned trust of many business account customers who referred me to their friends;

●Many repeated business account customers specifically asked for me;

●Received unsolicited feedback, usually emails, from happy customers;

●Provided details of services and products offered at our different locations;

●Retailed services and products according to client’s interest;

●Translated documents, conversations, meetings and calls in and from English, Spanish, and Portuguese;

Sep 2007 - Dec 2008

CSR (Portuguese, Spanish, and English)

Centric Voice Inc.

●Set up new residential account customers in the VoIP system;

●Provided new phone numbers or ported their existing number when starting a new residential account;

●Assisted residential account customers with mild technical issues;

●Counseled residential account customers with their account information (cancellation, balance, status, etc);

●Recommended best solution when customer desired to make adjustments or cancel their account mostly ending in account restoration and sale of other features;

●Received and sent equipments to and from customers;

●Treated customers with a positive and cooperative tone;

●Earned trust of many customers who referred me to their friends;

●Many repeated residential account customers specifically asked for me;

●Administered a high flow of inbound calls within a dynamic call center environment;

●Managed multiple priorities and maintained effective results in a quota driven workplace;

●Utilized multiple call center support applications to efficiently assist customers and agents.

Education

Education

High School Diploma

Newman Smith High School

Skills

Skills

Microsoft Office

Word, Excel, PowerPoint, Outlook;

Typing

51 WPM with 100% accuracy

Multilingual

English, Spanish, and Portuguese.

Interesting Facts

  • Playing sand volleyball;
  • Taught self English and Spanish in 5 months;
  • Won 2nd place in Fantasy Football '10;
  • Studying accounting on KhanAcademy.com.