Alma Brajkovic

  • Zagreb 21


Work History

Work History
Aug 2007 - Present

Finance assistant

Orbico d.o.o.

• Assist with preparation of information/data for external auditors in the annual audit of the financial records.

• internet banking

• bank guarantee of customers

• in charge to lead enforce payment of claims for the entire country

• Forcible collection

• Sending final notices to customers

• Cooperation with lawyers

• Supervision of the sales force in terms of collection

• ensure that work is performed in accordance with Trust processes and procedures

• Collecting outstanding debt on customer accounts

• Ensuring customers pay within agreed credit terms

• Coordinating the resolution of customer queries

• Processing receipts

• Dealing with customers in a professional manner

• maintain a pleasant outward disposition

• Responsible for preparing and sending customer correspondence

• analyze basic financial information in response to queries from Managers

• identify and resolve errors and discrepancies

• provide induction training to new Finance trainees and demonstrate own activities.

• in charge of finance compensation international and national

• Involved in company billing/credit notes

• Multinational experience with a team of business experts

• Providing weekly/monthly reports to the Finance Manager

Aug 2000 - Jun 2007

Office Manager

MTR d.o.o.

Supports company operations by maintaining office systems and supervising staff.

  • Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
  • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
  • Completes operational requirements by scheduling and assigning employees; following up on work results.
  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
  • Maintains office staff by recruiting, selecting, orienting, and training employees.
  • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Contributes to team effort by accomplishing related results as needed.


Sep 2009 - Dec 2012


College of buisness and management Baltazar Adam Krcelic



VAT Law in the EU

Enforcement proceedings in practice

Law on financial transactions and Settlement Agreement

Collection of receivables and law enforcement

NLP communication skill