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Allyssa Monic Rivera

Customer Service Representative / Voice Artist

Work experience

Oct 2014Present

Customer Service Representative

Flamingo BPO Solutions, Inc

Customer Service Representative. Cyberpod 3, Eton Centris Quezon City

handles general customer service for online gaming

Mar 2014Present

Writer & Voice Artist

Rarejob Philippines, Inc.

Writer & Voice Artist. Sunnymede IT Center Quezon Ave., Quezon City

writes and records news articles for an online English school in Japan

May 2014Aug 2014

Customer Service Representative

24/7 Customer Philippines, Inc

Customer Service Representative. MJ Plaza, Valero Street Makati City

handled general customer service for Optus, an Australian telecommunications company

Apr 2012Feb 2014

Customer Service Agent

Convergys Philippines Corporation

Customer Service Agent. Glorietta 5, Ayala Center Makati City

conducted surveys for the customer service received by clients

Education

Jun 2010Mar 2014

Bachelor of Arts, Major in Mass Communication

Adamson University

Academic Merit Awardee, GPA: 1.53

2012 – 2014                Senior Radio Jockey, Falcon Radio Station

2012 – 2013                Councilor, Adamson University Student Government

2012 – 2013                President, Academic Scholars Alliance 

Jun 2006Mar 2010

Paranaque Science High School

Medal of Excellence Awardee in English

2009 – 2010                President, English Club

2009 – 2010                Literary Editor, The Momentum 

2008 – 2009                Vice President, English Club

Skills

Communication Skills
able to communicate effectively in both written and oral communication through the different seminars attended and competitions won
Human Relations Skills
able to socialize well and interact comfortably with different people
Customer Service Skills
able to assist and handle clients effectively through the different customer service training experiences
Leadership Skills
able to lead well through the different leadership seminars attended and lead positions handled
Computer Skills
able to utilize computer programs such as MS Office, Adobe Photoshop, etc.
Events Management Skills
able to plan and organize events through the different techniques learned and events previously handled in the academy

Personal Information

Age: 21 years old

Date of Birth:  May 04, 1993

Place of Birth: Parañaque City

Civil Status:  Single

Sex:  Female

Nationality:  Filipino

Religion:  Roman Catholic

Languages:  English and Filipino

Parents:  Ramon J. Rivera

Caroline A. Rivera

Seminars Attended:

2014 - PODCAST 2014: Youth on Responsible Radio Broadcasting, UST

2013 - 1st Adamson Media Congress, Adamson University

2012 - 4th CEAP-BIDAHAN Youth Summit, Claret School of Quezon City

2012 - 3rd Adamson Leaders Congress, Baguio City

2012 - PRSP Congress: Youth on Social Media, UST

2012 - Public Relations PILLARS Lecture, PLM

2012 - Cinemalaya Film Congress, CCP

2010 - Regional Secondary Schools Press Conference, St. Mary's Academy

Objectives

To be a part of a company where I can work to the best of my abilities

To hone skills and talents through determination and hardwork

To improve personality through team and company participation

References

Glenn Irwin Reynon

Chairperson, Angelicum College 09175225538

Mark Lawrence Gale

Lecturer, Adamson University 09062496809