Patient Relations Coordinator
Ability to adapt and promptly learn in a fast paced environment.
Learn a new task and/or work in a different area with different co- workers.
Do new things and carry out new responsibilities easily by watching others or by following instructions.
Ability to work in a team structure.
Speak and/or write to get ideas across to others easily.
Delegating tasks to others to complete.
Follow instructions well, always asking questions about the task should they arise.
Planning, organizing, and prioritizing.
Plan my day and keep problems/accidents from happening.
Arrange people/plan events/put things in order so that they run smoothly.
Plan and prioritize my time so that I never forget to accomplish tasks, and have ample time to complete duties assigned.
Quick decision making and problem solving.
Look at things and make sense of them, figure out what makes things work, why there is a problem, etc.
Creatively come up with new ideas and ways to solve problems.
Flexibility to carry out many different responsibilities, sometimes with very little advanced notice.
Patient Relations Coordinator/Hygiene Coordinator
Reunion Dental Care
Manage day-to-day operations of dental office.
Answer and respond to telephone calls with professionalism and a smile.
Check in patients according to office protocol, verifying and updating patient information and collecting payment from patients at the time of treatment
Prepare financial treatment plans and present plan options to patient at end of their appointment.
Update insurance information on all patients at all times and submit any necessary treatment plans for predetermination of benefits.
Manage scheduling of existing and new patients, check the daily schedule for accuracy and arrange all charts for the next day.
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations.
Perio-charting, coronal polishing, fluoride application, set-up and tear down of operatories, sterilization of equipment, follow-up patient care calls.
Comfort Dental Braces
Responsible for all initial exams and consultation appointments to free up doctor time; provide patient with insurance coverage and payment plan options using all available materials.
Act as patient advocate assisting patients who may have concerns.
Coordinate the incoming and outgoing referrals.
Monitor OSHA protocol for orthodontic department.
Scheduling of new and
patients, filing of insurance claims/processing of insurance checks, maintaining effective patient flow.
Updating daily spreadsheets to monitor practice growth.
Operate a multi-line phone system, daily use of Microsoft Office programs, organization of patient charts and records.
Famous Daves BBQ
Delivered exceptional, friendly, and fast service.
Operate a multi-line phone system.
Effective communication skills with guests and staff.
Ability to lift heavy trays filled with food or drinks.
Skillfully anticipated and addressed guests' service needs.
Work with other staff as a team, as well as individually.
Quick thinking, basic math skills, and great attention to detail.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Train new team members quickly and efficiently.
Compile and balance cash receipts at the end of the day or shift.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Observe and evaluate workers and work procedures in order to ensure quality standards and service.
Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
High School Diploma
Brighton High School