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  • Brighton CO
  • (720)810-9163

Allison Johnston

Patient Relations Coordinator


Ability to adapt and promptly learn in a fast paced environment. 
  • Learn a new task and/or work in a different area with different co- workers. 
  • Do new things and carry out new responsibilities easily by watching others or by following instructions.
Ability to work in a team structure. 
  • Speak and/or write to get ideas across to others easily.
  • Delegating tasks to others to complete.
  • Follow instructions well, always asking questions about the task should they arise.
Planning, organizing, and prioritizing.
  • Plan my day and keep problems/accidents from happening.
  • Arrange people/plan events/put things in order so that they run smoothly.
  • Plan and prioritize my time so that I never forget to accomplish tasks, and have ample time to complete duties assigned.
Quick decision making and problem solving.
  • Look at things and make sense of them, figure out what makes things work, why there is a problem, etc.
  • Creatively come up with new ideas and ways to solve problems.
  • Flexibility to carry out many different responsibilities, sometimes with very little advanced notice.

Work History

March 2016Present

Patient Relations Coordinator

Reunion Dental Care
  • Manage day-to-day operations of dental office.
  • Answer and respond to telephone calls with professionalism and a smile.
  • Check in patients according to office protocol, verifying and updating patient information and collecting payment from patients at the time of treatment 
  • Prepare financial treatment plans and present plan options to patient at end of their appointment.
  • Update insurance information on all patients at all times and submit any necessary treatment plans for predetermination of benefits.
  • Manage scheduling of existing and new patients, check the daily schedule for accuracy and arrange all charts for the next day.
  • See that records are stored securely and handled in compliance with HIPAA privacy and security regulations.
Sep 2015Dec 2015

Patient Coordinator

Comfort Dental Braces
  • Responsible for all initial exams and consultation appointments to free up doctor time; provide patient with insurance coverage and payment plan options using all available materials.
  • Act as patient advocate assisting patients who may have concerns.
  • Coordinate the incoming and outgoing referrals.
  • Monitor OSHA protocol for orthodontic department.
  • Scheduling of new and existing patients, filing of insurance claims/processing of insurance checks, maintaining effective patient flow.
  • Updating daily spreadsheets to monitor practice growth.
  • Operate a multi-line phone system, daily use of Microsoft Office programs, organization of patient charts and records.
Oct 2008Jan 2010

Server/To-Go Trainer

Famous Daves BBQ
  • Delivered exceptional, friendly, and fast service.
  • Operate a multi-line phone system.
  • Effective communication skills with guests and staff.
  • Ability to lift heavy trays filled with food or drinks.
  • Skillfully anticipated and addressed guests' service needs.
  • Work with other staff as a team, as well as individually. 
  • Quick thinking, basic math skills, and great attention to detail.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Train new team members quickly and efficiently. 
May 2008Sep 2008


Coldstone Creamery
  • Compile and balance cash receipts at the end of the day or shift.
  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Observe and evaluate workers and work procedures in order to ensure quality standards and service.
  • Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. 



High School Diploma

Brighton High School