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Academic formation

ago 2010ago 2015

Petroleum Engineering

Universidad Nacional Autonoma de Mexico
ago 2016ago 2019

Business administration and development 

Instituto Politecnico Nacional

Certifications

jan 2018feb 2019

Lean-Six Sigma

IASSC

White Belt (Certified) / Yellow Belt (Certification in Process) / Green Belt (Trained) / Master Black Belt (Training in process)

feb 2015jun 2015

INAE (Introduction to Economic Analysis) 

Facultad de Economía-UNAM

 Master course in economics and business development

Professional Experience

Jul 2018This day

Customer Support Advocate

Hootsuite Mexico 

As a Customer Support Advocate, I interact with Hootsuite's users on a daily basis, providing technical and billing support and assistance, as well as helping new teammates on their on-boarding process.

Dec 2017 - Jul 2018

Site Administrative Coordinator / Center Management  

TTec Republica

Administering the whole site, event planning (1000-1500 people), scheduling, procurement and invoicing, client amenities, account handling. 

sep 2017Dec 2017

Team Lead Service Delivery (DoorDash)

Teletech Republica 

Managing teams, QA Evaluations, Schedule arranging, Coaching, and Empowerment, Developing Agents. 

Jan 2017Sep 2017

Customer Service Representative/ Technical Service Representative/On The Job Trainer/ Global Expert/ National Quality Assurance 

Teletech Republica
Dec 2015Dec 2016

Junior Engineer 

Comisión Nacional de Hidrocarburos

Delivering packaged information. Reviewing legal binding document and contracts. Drilling plan design.

May 2015Oct 2015

Management assistant (Previously owned vehicles)

HONDA INSUR

General office manager and personal assistant for management. Scheduling and agendas. Contractors and third party retailers.

About me

By reviewing my strengths in the workforce, I can conclude I'm a person that's characterized for her assertiveness and positive attitude. Whenever I encounter a problem, I work so we, as a team, can get to a viable solution that's ideal for the long term. I enjoy teamwork and I believe teamwork enriches any business endeavor.

I'm a person that has a strong work ethic and who understands that solving the day to day issues is always the first priority. I enjoy receiving feedback, as it provides a continuous opportunity to learn and improve my techniques and I pride myself in being very adaptable to everchanging work environments.