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Work experience

Apr 2012Jul 2012

Business Process Analyst

Crimson Logic Pte Ltd
  • Conducted user meetings and gathered user requirements;
  • Liaised with clients to provide clarification, support and guidance;
  • Translated users’ requirements into process maps and documentations;
  • Provided solutions and suggestions for process harmonization;
  • Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs;
  • Analyzed ‘as is’ business processes to understand their strengths and weaknesses to determine opportunities to automate and optimize and/or automate processes and functions;
  • Redesigned ‘as is’ process workflows as necessary to adapt to product, service or technology changes;
  • Effectively maintained good customer relationship;
  • Managed developers and technical team to meet deadlines;
Jan 2011Feb 2011

Numeracy Trainer

Delta Senior School

Summer holiday job

May 2009Jul 2010

Test Analyst

Accenture Pte Ltd
  • Provided weekly statistical report of system issues;
  • Took charge of testing different modules of system;
  • Participated in test planning and decomposition of test requirements;
  • Extracted testing requirements from functional specifications and business requirements;
  • Created test matrices, detailed test cases, test data and test scripts
  • Provided UAT Support to ensure UAT readiness;
  • Managed users, testers and developers to meet deadlines;
  • Coordinated with test managers to plan schedules;
  • Conducted user trainings; Documented user manuals;
  • Performed data patching and resolved urgent issues;
  • Provided support to users to clear backlog issues;
  • Attended meeting to gather requirements for change requests;
Jul 2008Apr 2009

Software Engineer

Tunity Technologies Pte Ltd
  • Maintained existing software; Implemented new functionalities;
  • Managed several projects, including project in Kuala Lumpur;
  • Met up with clients to understand their business needs;
  • Gathered user requirements; translated user requirements to software specs;
  • Performed testing on RFID hardware and software;
  • Assisted in hardware and software installation;
  • Provided on-site hardware and software support;
  • Liaised with overseas customers and suppliers;
Jan 2007Jun 2008

IT Contractor

Accenture Pte Ltd
  • Participated in all testing phases of project ;
  • Worked with Functional Test Lead to establish the environment;
  • Trained the employees; Documented user manuals;
  • Provided support and helpdesk services to users;
  • Participated in change requests meetings;
  • Implemented change request functionalities;
Aug 2006Jan 2007

Intern

Accenture Pte Ltd
  • Documented test requirements;
  • Created test cases; Created test scenarios;
  • Reviewed functional requirements for testability;
  • Performed testing on web portal and system software;

Education

Education Certificates

Summary

To further my career in the IT/IS industry and secure a position that can benefit my current skills and knowledge. Willing to gain new knowledge and use it in the best possible way for achieving the company’s goals.

Interests

  • Badminton
  • Bowling
  • Traveling
  • Cooking
  • Cycling

National Service

Singapore Command and Staff College

Vocation: Lithographer

From: 25 April 2002

To: 24 April 2004

Period of service: 2 years

Driving Licences

  • Class 3
  • Class 2
  • Class 2A
  • Class 2B