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Eco-friendly products and companies




Furniture redesign

What you can expect

Strong work ethic

Ability to manage tasks and meet deadlines.

Computer savvy

Team player

Excellent communication skills, oral and written

Superior problem solving abilities

Exceptional customer service skills


Recent Business Administration graduate from Capilano University, North Vancouver, with over 8 years’ experience within the Telecommunications and Internet industry. Dedicated, hard working, and proven leader with exceptional problem solving skills. Improved efficiency by 20%, while simultaneously delivering exceptional customer service, by implementing revised schedules and developing improved installation procedures. Strong computer skills, using Microsoft Office for both Mac OSX and Windows, in data entry, word processing, presentations, and email. Quick learner who strives for success by developing goals and setting plans to reach those goals.

Work experience

Jun 2007Jun 2010

Installation Technician

Novus Entertainment

Provided superior customer service during face-to-face interactions with customers and received positive customer testimonials on my personal commitment to excellent service.

Increased installation efficiency by 20%, allowing each technician to be able to conduct one additional appointment per day, totaling 30 additional appointments per week.

Managed my own daily schedule, which developed strong self-management skills.

Trained new and existing employees on our installation procedures and the services we offer.

Developed and implemented installation and service procedures for a new digital phone offered by the company.
May 2008Feb 2010

Graphic Designer

Soshall Marketing

Created print and web graphic designs for a local jewelry designer, ecocessories (

Monitored project progress to ensure deadlines were met and promotional items were accurate.

Worked closely with third-party web designers and production houses.

Organized an electronic filing system of all files and projects conducted.

Sep 2009Dec 2009

VP Advertising/Public Relations/Community Outreach

Capilano University Event Marketing

Developed a large charitable event from idea to implementation for the Lonsdale Quay Market.

Managed a team of five within the advertising and community outreach department and acted as a communications liaison with other departments.

Negotiated advertising space with local print and radio advertisers and coordinated transfer of logos and information to the appropriate people.

Organized and facilitated brainstorming sessions and weekly update meetings while maintaining weekly logs of the group’s progress.


Sep 2008May 2010

Business Administration Diploma

Capilano University

Dean’s Honour List during Fall 2008, Fall 2009, and Spring 2010 semesters.

Excelled with an average GPAof 3.77 over four semesters.

Top three runner-up for the “Paul Gallagher Scholarship for Excellence” during Spring 2009 semester.

Developed excellent problem-solving skills using business cases and class assignments while improving teamwork skills during extensive group work assignments.


Computer Skills
Advanced experience using Microsoft Office for word processing, data entry, email management, and presentations. Comfortable using Word, Excel, PowerPoint and Outlook.   Proficient using both Microsoft Windows and Mac OSX operating systems.   Experienced using Adobe Creative Suite, including Photoshop and Illustrator. 


Jessica Reiss

Kimiko Uegama

Mark Goodwin