Administrative Staff and Customer Service
MicroSourcing Philippines Incorporated
Answers inquiries of clients on a business-to-business working environment pertaining to all Orders, Invoices, Products
availability, Proof of Deliveries and providing Estimated Time of Arrival (ETA) for all back ordered items.
Uses Sugar CRM (Customer Relationship Management) system to manage cases, queries and quotations provided to clients.
Uses the Microsoft Dynamic Great Plains system as the Primary tool for all Accounts Payable and Receivable functions
Uses the Microsoft Access for database management in providing Statement of Account and Invoices to clients;
Trained to search suitable additional services by recognizing opportunities to up-sell accounts and services.
Providing after-sales services by giving our clients a call back to ensure that best quality of service has been provided.
Communicating with partnered warehouses, transport management services and couriers to ensure timely delivery of items.
Orders Processing, Invoicing of Orders and sending the Order Reports as required daily.
Applying customer payments and marking off payments to reconcile Accounts Receivable vs. Accounts Payable.
Sending Statement of Account to all clients once a month, and as needed to help them keeping their records up to date.
Monthly to quarterly meeting and reporting directly to the CEO of the company – providing feedback and sales report.