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Summary

Accomplished, client-focused professional Customer Service Representative with 3-years experience delivering excellence in the management of processes, procedures, and personnel within call center environments. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements.
Seeking a position to strengthen my skills and help make a positive impact in a role that can open success doors for me.

Objective Statement

  • Strong ability to solve problems & work independently.
  • Have excellent abilities to be an efficient, multi-tasking & reliable asset and committed to deadlines and finishing tasks "On time".
  • Excellent writing skills, observant, keen on details and goal oriented. 
  • Responsible for delivering quality work and also flexible to work with a team. 
  • Have a strong ability to learn, research and execute independently, as well as dedication to contribute to the growth of the organization.
  • Highly efficient in analyzing and researching complex data and information to ensure contractual and regulatory requirements are met. 

Skills

  • Customer Service, Energetic, Teamwork, Meeting Deadlines, Reliability, Working Well Under Pressure, Problem Solving, Flexibility, Preparing Reports, Scheduling, Client Relations, Managing Relationships with Clients

Work Experience

Dec 2019Feb 2019

Registration Coordinator & Customer Service Representative

World Government Summit
  • Played a strong role of a key Team Leader by managing and organizing the Registration Team for World Government Summit 2019 organized by Prime Minister's Office.
  • Trained fresh members and guided them with reliable information, answered their questions and provided them with help when they required it.
  • Provided strong reliable quality assurance for the team and made highly accurate daily reports for the team supervisor.
  • Took charge of the team on a high volume working day and made significant progress that got praised by the supervisors.
  • Answering incoming calls and respond to customer's emails.
  • Managed and resolved customers complain over phone and emails.
  • Accurately documented received calls, followed standard procedures and made reports.
  • Followed up and called back customers when it was required.
Jun 2018Dec 2018

Executive Assistant/Customer Service Representative

Officy

Assisting customers remotely over the internet and help them with work-related tasks.

Key Accomplishments:

  • Managed many to-do lists for customers. (Create, Edit, Remind, help in getting some done)
  • Took charge of preparing Quotations, Invoices, Receipts and Spreadsheet reports.
  • Researched work-related tasks such as (Companies, Employees profiles, Locations, etc.)
  • Handled a heavy wave of work for data entry (Spreadsheets, online forms, etc.), proofreading and transcribed voice notes/meetings.
  • Planned Travelling for a group of customers (flight tickets, hotel & transportation).
  • Scheduled meetings, booked meeting rooms for customers and arranged their transportation.
Jul 2016Jun 2018

Executive Assistant

Alwadi Agricultrual Works LLC

Ensure the smooth running of the office, working both on a one-to-one basis with the executives, but also on a wider basis with internal and external clients. 

Key Accomplishments:

  • Managed communications, handled a huge volume of emails and kept the clients updated.
  • Handled many urgent Quotations, Invoices, Receipts, and Spreadsheet reports that was required within a tight schedule.
  • Prepared internal and external corporate documents for the company and its partners.
  • Scheduled meetings, appointments, and managed travel itineraries.
  • Maintained an organized system of paperwork and electronic documents.
  • Developed and sustained a high level of professionalism across the company.
  • Uphold a strict level of confidentiality.
Dec 2015Jul 2016

Operations Executive/Customer Service Representative

Careem

Handle Captains/Customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair or regain trust, locate resources for problem resolution and design best-option solutions.

Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.