Download PDF

Ali Magdy Abdulhalim

IT, Helpdesk Support, Customer Service Representative, Operations Executive & Video Editor

Summary

  • Wide knowledge in Technology in general and Windows operating system.
  • Strong ability to solve problems & work independently.
  • Have excellent abilities to be an efficient, multi-tasking & reliable asset and committed to deadlines and finishing tasks "On time".
  • Excellent writing skills, observant, keen on details and goal oriented. 
  • Responsible of delivering a quality work and also flexible to work with a team. 


Objective Statement
Have strong ability to learn, research and execute independently, as well as dedication to contribute the growth of the organization.

Seeking a position to strengthen my skills and help make a positive impact in a role that can open success doors for me.

Work History

Jan 2016Jun 2016

Operations Executive & Customer Service

Careem

Handle Captains/Customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair or regain trust, locate resources for problem resolution and design best-option solutions.
Have wide knowledge of all sort of captains issues and how to handle/redirect them to the concerned department.

Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

 

2012Present

Video Editor

Freelance Job
  • Responsibilities included: Receiving a brief, and sometimes an outline of footage or a shot list, or screenplay, assembling all raw footage with the camera shots either recorded or manually transferred onto high-format video tape in preparation for inputting into the computer, inputting uncut rushes and sound, synchronizing and storing them into files on computer.

  • Also responsible for: Digitally cutting the files in order to determine the sequence of a film and determining what parts are usable, creating a 'rough cut' of the program/film and determining the exact cutting for the next and final stages and re-ordering and tweaking the content in order to ensure the logical sequencing and smooth running of the video.
2011Present

IT & Helpdesk Support

Freelance Job
  • Installing and configuring computer hardware, operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Working continuously on a task until completion.

Skills

Windows OS
Microsoft Office
Arabic (Native language)


English (Secondary Language)


Adobe Audition CC
Adobe Photoshop CC