Download PDF

Ali Magdy Abdulhalim

IT, Helpdesk Support, Customer Service Representative, Operations Executive & Video Editor


  • Wide knowledge in Technology in general and Windows operating system.
  • Strong ability to solve problems & work independently.
  • Have excellent abilities to be an efficient, multi-tasking & reliable asset and committed to deadlines and finishing tasks "On time".
  • Excellent writing skills, observant, keen on details and goal oriented. 
  • Responsible of delivering a quality work and also flexible to work with a team. 

Objective Statement
Have strong ability to learn, research and execute independently, as well as dedication to contribute the growth of the organization.

Seeking a position to strengthen my skills and help make a positive impact in a role that can open success doors for me.

Work History


IT & Helpdesk Support

Freelance Job
  • Installing and configuring computer hardware, operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Working continuously on a task until completion.
Jan 2016Jun 2016

Operations Executive & Customer Service  


Handle Captains/Customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair or regain trust, locate resources for problem resolution and design best-option solutions.
Have wide knowledge of all sort of captains issues and how to handle/redirect them to the concerned department.

Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.



Video Editor

Freelance Job
  • Responsibilities included: Receiving a brief, and sometimes an outline of footage or a shot list, or screenplay, assembling all raw footage with the camera shots either recorded or manually transferred onto high-format video tape in preparation for inputting into the computer, inputting uncut rushes and sound, synchronizing and storing them into files on computer.

  • Also responsible for: Digitally cutting the files in order to determine the sequence of a film and determining what parts are usable, creating a 'rough cut' of the program/film and determining the exact cutting for the next and final stages and re-ordering and tweaking the content in order to ensure the logical sequencing and smooth running of the video.


Windows OS
Microsoft Office
Arabic (Native language)

English (Secondary Language)

Adobe Audition CC
Adobe Photoshop CC