Handle Captains/Customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair or regain trust, locate resources for problem resolution and design best-option solutions.
Have wide knowledge of all sort of captains issues and how to handle/redirect them to the concerned department.
- Managed a high-volume workload within a deadline-driven environment.
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.