Work History

Work History
Jul 1991 - Present

Manager, Globalization and Translation Management

Hewlett-Packard Company

Design, implementation and management of translation and localization tools, processes, architecture and operation for content management and ebusiness services across the enterprise. Vision and implementation of HP's "ETMA"--Enterprise Translation Management Architecture. Translation memory, terminology management and global community, machine translation; global business, cultural consulting, ROI, measured success. Usability and usability testing, technical authoring and writing for a global audience.

Jun 1988 - Jul 1991

Documentation consultant

Philips, Apeldoorn, The Netherlands
User documentation, technical author. Consultant for the structure and management of technical specifications and project proposals for digital document imaging and management. Technical editing.


1982 - 1983


UK government-sponsored training

Intensive computer programming and analysis training. Structured analysis, design and programming.

1975 - 1977


Melton Mowbray Technical College




Dual citizen: UK and USA; English mother-tongue, fluent written and spoken: French Basic: Polish, Dutch, German Excellent understanding of grammatical constructs and the challenges of translation and localization. Extensive travels around the world with extended stays in France and the Netherlands.


  • > 20 years of International Product Management, global content, usability and globalization at Hewlett-Packard, plus prior consulting, documentation and development roles
  • Visionary for Enterprise Translation Management tools and processes, implemented for all HP including, all online services, and all presales, marketing, in-the-box and support content
  • Manager of a worldwide team of globalization experts, plus 24*7  offshore Service Desk
  • > 10 million $ saved per year for HP
  • Supplying quality content for > 6,000 products in >45 languages to  >170 countries
  • Consumer, SMB and Enterprise business globalization
  • Industry-recognised expert in globalization, translation, localization
  • Work used as leading example of international product management by Gilbane
  • Board member of globalization industry associations, regular presenter at conferences
  • Unique blend of technical, marketing, language, business and creative skills
  • International experience: lived and worked in UK, Netherlands, France, USA
  • Innovative use of crowdsourcing and social media in international business
  • Blogger, photographer, and freelance journalist

Developed HP's ETMA (Enterprise Translation Management Architecture), with centrally-shared translation and localization resources including translation memory, terminology, machine translation and standard processes: one of the most innovative and globalization management technology programs yet. Demonstrated ROI and obtained sponsored from HP's Executive Committee.

Hired and managed a global team of experts and subject masters to design, develop, deploy and operate HP's ETMA, including off-shore Service Desk and external Professional Services teams.

Evangelised best practices for global products, content and marketing, from content authoring and software globalization through cultural-customization in publishing for consumer customers.

Successfully designed and implemented one of the most innovative and globalization management technology programs yet, on an enterprise scale, across Marketing, Technical, R&D and Corporate functions. Achieved major cost-savings and efficiencies while reaching a more global market.

Expert in helping the diverse and complex enterprise to speak with 'one voice', regardless of language, while tailoring content for audiences from consumer through global enterprise.

Public speaker, trainer and panelist at conferences and webinars, including Localization World, LISA (Localization Industry Standards Association), STC (Society of Technical Communicators), Gilbane and others. Guest lecturer at the University of California, Chico, as part of the Localization Certification course. Mentor to many university interns and sponsor for International Business Plans for the MBA program of the Monterey Institute School of International Business. Advisory board member for TAUS.

Earlier roles at HP included Usability Engineering for networking and Unix products (user documentation, technical documentation, usability testing and localization coordination) and service design (electronic delivery of documentation and software to support engineers) prior to launch of localization team in 1998.

Freelance photographer specializing in music events.


Cultural and linguistic diversity, languages, translation, localization, internationalization, globalization.

International business and global practices.

Martial arts: traditional karate and kobudo. Black belt, qualified instructor in Shito-Ryu Karate.

Photography, gardening, landscape and interior design.