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15 years of customer service ⧫ 8 years of office management ⧫ Confidential Correspondence  Client Communication ⧫ Relationship Management ⧫ Attention to detail and precision ⧫ Budgeting and General Accounting ⧫ Document Management ⧫ Multi-line Telephone Systems ⧫ Computer skills - Microsoft Office (Word, Excel, PowerPoint, Outlook) Quick Books Pro/Online ⧫ Typing Speed 60 WPM

Work experience

Jul 2015Present

Apple Support Advisor (At Home)

Kelly Services
  • Troubleshoot iOS devices
  • Set up repairs
  • Handle customer inquiries and complaints
  • Set up appointments

Apr 2013Aug 2015

Office Manager /Bookkeeper

Vibe N Fit Studio
  • Help owner in identifying training needs and providing ongoing training opportunities to the team as needed
  • Negotiated contracts with vendors  
  • Ordered supplies/equipment as needed
  • Assisted customers with how the equipment works/health benefits of machines
  • Set up payment arrangements, obtained credit card payments
  • Prepare and monitor invoices and expense reports
  • Website maintenance
  • Prepare tax documents for state taxes

Feb 2015Jul 2015

Office Manager

Priority Healthcare Transportation
  • Evaluate existing procedures
  • Design and implement procedural improvements
  • Ensure adherence to policies and procedures by staff members
  • Handle customer inquiries and complaints
  • Maintain and manage patient records
  • Create and maintain a pleasant work environment
  • Drive company vehicle to pick up patients and take them to their appointments

May 2014Dec 2014

Vet Assistant

Faulkner County Vet Clinic
  • Day-to-day care of animals
  • Administer medication, immunizations, and blood plasma to animals as prescribed by veterinarians
  • Assisting the vet with surgery and routine visits
  • Restraining and handling patients
  • Monitors animals’ recovering from surgery and notifies veterinarians of any unusual changes or symptoms
  • Clean and maintains kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities to control the spread of disease.
  • Perform routine laboratory tests or diagnostic tests such as taking and developing x-rays.

Aug 2013May 2014

Administrative Assistant

Jencorp Contractors
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Prepared and monitored invoices and expense reports
  • Performed general clerical duties such as photocopying, faxing,mailing and filing
  • Complete requests by greeting customers, in person or on the telephone; answering or referring inquiries.
  • Prepare and monitor invoices and expense report
  • Contribute to team effort by accomplishing related results as needed
  • Prepare and edited correspondence, reports, and presentations.
  • Maintain supplies inventory by checking stock to determine stock levels
Jan 2007Jul 2013

Office Manager

A Touch of Glass
  • Slashed administration costs by 15% by negotiating pricing and fees, while ensuring the continuation of services.
  • Contact customers and potential customers to schedule appointments and develop for sales representative
  • Planned, coordinated, and executed all Merchandise, Calendar direction, campaigns, and sales promotions in a timely manner
  • Ensured all pricing, signage, and displays are correct at all times
  • Received regular vendor deliveries and stocks sales floor in a timely manner
  • Responsible for controlling inventory stock levels and reordering as necessary within budget
  • Enforces all company policies and procedures, including health, safety, and security
  • Referred or directed customers to the appropriate person or department
  • Tracked expense items from all departments and also completed other accounting functions
  • Complete requests by greeting customers, in person or on the telephone; answering or referring inquiries.
  • Assisted owner in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
  • Assisted customers in payment arrangements, obtained credit card payments

May 2002Jan 2007

Retail Float Teller/Weekend Vault Teller

Century Bank
  • Performed services for customers such as ordering bank cards and checks
  • Answered inquiries regarding checking and savings accounts
  • Resolved issues and problems with customer's accounts
  • Opened new accounts, explained and promoted bank products and services
  • Verified signatures, identifications, endorsements, checks, and money
  • Reported suspicious transactions to supervisor
  • Processed deposits and withdrawals for customers
  • Balanced currency and checks in cash drawers at the end of shift



Texarkana College

Working towards Journalism/Business Management Degree

GPA: 3.75

May 2002

High School

Genoa Central High School


GPA: 3.5 


Martha Jamison

Former Manager at Priority Health Care

(228) 222-7781

Christina Cereghini

School Teacher for Little Rock School District

(501) 962-6902

Dr. Carl Fulton

Veterinarian at Faulkner County Vet Clinic

(501) 679-3553

Wanda Caudill

Vet Technician at Faulkner County Vet Clinic

(501) 679-3553

Blake Day

Owner of Jencorp Contractors

(501) 339-7774