Work History

Work History
Feb 2012 - Present

Director of Sales

F & F Realty DBA Holiday Inn Express

Sr. Sales Manager-Promoted Jan 2012 

F&F Realty- Holiday Inn Express, Palatine, IL, November 2010 to Present

Promoted to Director of Sales July 2012

Promoted to Sr. Sales Manager Jan 2012

Sales Manager – Call on local corporate business to expand client base and increase revenue & occupancy for this 180 room hotel property with 10,000 sq feet of meeting room space.

· Identify and target key accounts action plans to implement aggressive sales incentives to assist in increasing occupancy by 10%.

· Create awareness of hotel’s 8,000 sq feet of meeting room space through marketing promotions and attending networking events which has resulted in an increase in meeting room space bookings by 20%.

· Have obtained several new accounts which have also assisted in the increase in occupancy an increase of group bookings over 100%..

· Implemented a guest referral program to protect clients from going to the competition and to help identify additional leads.

· Soliciting new and existing accounts through telephone solicitation, outside sales calls, site inspections, and written communication

Feb 2012 - Jul 2012

Sr. Sales Manager-Promoted Jan 2012

F & F Realty DBA Holiday Inn Express

F&F Realty- Holiday Inn Express, Palatine, IL, November 2010 to Present

Promoted to Director of Sales July 2012

Promoted to Sr. Sales Manager Jan 2012

Sales Manager – Call on local corporate business to expand client base and increase revenue & occupancy for this 180 room hotel property with 10,000 sq feet of meeting room space.

·Identify and target key accounts action plans to implement aggressive sales incentives to assist in increasing occupancy by 10%.

·Create awareness of hotel’s 8,000 sq feet of meeting room space through marketing promotions and attending networking events which has resulted in an increase in meeting room space bookings by 20%.

·Have obtained several new accounts which have also assisted in the increase in occupancy an increase of group bookings over 100%..

·Implemented a guest referral program to protect clients from going to the competition and to help identify additional leads.

·Soliciting new and existing accounts through telephone solicitation, outside sales calls, site inspections, and written communication

Nov 2010 - Jan 2012

Sales Manager

F & F Realty DBA Holiday Inn Express

F&F Realty- Holiday Inn Express, Palatine, IL, November 2010 to PresentPromoted to Sr. Sales Manager Jan 2012Sales Manager - Call on local corporate business to expand client base and increase revenue & occupancy for this 180 room hotel property with 10,000 sq feet of meeting room space.• Identify and target key accounts action plans to implement aggressive sales incentives to assist in increasing occupancy by 10%. • Create awareness of hotel's 8,000 sq feet of meeting room space through marketing promotions and attending networking events which has resulted in an increase in meeting room space bookings by 20%. • Have obtained several new accounts which have also assisted in the increase in occupancy an increase of group bookings over 100%..• Implemented a guest referral program to protect clients from going to the competition and to help identify additional leads.• Soliciting new and existing accounts through telephone solicitation, outside sales calls, site inspections, and written communication

Mar 2008 - Nov 2010

Sales Manager

Homewood Suites by Hilton CSM Lodging Corporation

Homewood Suites by Hilton, Lincolnshire, IL, March 2008 to Present

Sales Manager - Call on local organizations, associations, social groups, and corporate businesses to expand client base and increase revenue for this 125-suite hotel property.

  • Have generated $550,000 in new revenue within the first six months.
  • Develop and implement aggressive marketing plans, including active participation in trade shows, conventions, and local Chamber activities. Encourage testimonials and references from key accounts to use in promotional materials. Create new hospitality services to maintain an edge over the competition.
  • Conduct tours of the hotel to assess space requirements, catering services, and amenities needed for special events, business meetings, and luncheons. Negotiate agreements for guest room rates, meeting room rental, function space, and hotel services.
  • Track the details of schedules, bookings, and cancellations to be able to forecast trends and provide strategic marketing ideas.
  • Respond rapidly and positively to any and all questions, concerns, and issues.
  • Increased ESOCC (Extended Stay Occupancy) by 20%.
  • Increased occupancy by 30%.
  • Acknowledged by Homewood Suites by Hilton for submitting leads that generated the highest revenue producing extended stay business to additional Homewood Suites by Hilton properties. (Based on leads that were generated from December 1, 2009-July 31st, 2010)
Jun 2006 - Oct 2007

Procurement Specialist

North American Corporation

Procurement Specialist - Packaging Supplies and Equipment

  • Slashed monthly inventory by $300,000 while avoiding customer shortages and backorders. Reduced dead stock by 15% through program initiation, proactive management, effective internal and external communications, and persuasive follow-up.
  • Saved $750,000 in frozen inventory cost by structuring and negotiating supplier contract.
  • Achieved consistent 98.5% order fill rate, acknowledged company-wide.
  • Increased supplier compliance by 40% through initiation andclear communication of chargeback policy for non-compliance.
Jul 1990 - Jun 2006

Assistant Product Manager & Other positions held see below

http://www.americanhotel.com

World's largest hospitality supply distributor

Assistant Product Manager - Hotel Food Service/Supplies/Fixtures/Furniture/Equipment(2001-2006)

  • Achieved reputation for consistent increases in brand awareness and sales through development of creative marketing materials and aggressive program follow-up.
  • Contributed to product and vendor selection, including pricing and copywriting for the annual 2,220+ page buying guide and 58 flyers per year.
  • Maximized strategic relationships with preferred suppliers in support of 350 contractual agreements.
  • Negotiated over $100,000 in vendor cost reductions resulting in increased revenue by 50% and net profits of 30%.
  • Corrected and resolved vendor invoice discrepancies, saving over $75,000 a year.
  • Originally hired as a Sales Associate - earned regular promotions through the operations side of the business, including Logistics Coordinator and Purchasing Project Manager.

Education

Education
Sep 2003 - Dec 2009

Hospitality Management

Harper College

Completed my Certificate in Hospitality Management December 2009. Graduation May 2010.

While working full-time and attending College part-time I am proud to state I have maintained a GPA of 3.8 out of 4.0.

Skills

Skills

Delphi

Customer Service

In every position I have held I have received extensive training in Customer Service. I believe in treating others the way I would like to be treated. Merely believing that "the customer is always right" is no longer enough. One must live and breath the dedication that lets the customer know that they are special people and will be treated as such by those who serve them. I also pride myself in with the relationship building skills I have learned and developed throughout my entire career. The In every position I have held I have received extensive training in Customer Service. I believe in treating others the way I would like to be treated. Merely believing that "the customer is always right" is no longer enough. One must live and breath the dedication that lets the customer know that they are special people and will be treated as such by those who serve them. I also pride myself in with the relationship building skills I have learned and developed throughout my entire career. The attached testimonials and my own portfolio that I have will prove this and show some examples.   Here are some personal quotes I believe in and use in my email signature:   It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." ~ Conrad N. Hilton    I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~ Dr. Maya Angelou   "Strength is not built through one's successes, it is built upon one's failures" - Coco Chanel   "Management is doing things right; Leadership is doing the right things"   "The pessimist complains about the wind. The optimist expects it to change.  The leader adjust the sails"    attached testimonials and my own portfolio that I have will prove this and show some examples.  

Microsoft Outlook

Microsoft Word

Microsoft Excel

Additional Training/Education

Additional Education

Continuous education through industry courses and seminars, including How to Negotiate with Vendors and Suppliers, Transportation Management; Claims Prevention, Conflict Management

Food Service Sanitation License

Additional Training

I have completed VAST I Training with Homewood Suites by Hilton

I am scheduled to complete VAST II Training August 2009

Homewood Suites by Hilton Visionary Sales Workshop 4/09

Leading in Turbulent Times workshop 5/09

Attended Additional Sales related training through Management Company CSM Lodging Corporation

Professional Affiliations and Interests

Professional Affiliations

Kappa Beta Delta International Honor Society member for ACBSP Degree Accredited Business Program

Ambassador Member, Lake County Chamber of Commerce

Member, Greater Lincolnshire Chamber of Commerce

Volunteered to assist with Chef's Fest April 2009

Interests/Hobbies

Traveling, Cooking, Reading, Ballroom Dancing, Baking, Chicago Jitterbug Dance Club,Bicycle Riding,Working Out,Networking

Overview

  • Sales Executive with territory development success and in-depth knowledge of the business-to-business side of the hospitality industry. Ten-plus years focused on driving sales and building business relationships through strategic marketing of a wide range of hotel products and services.
  • Proven ability to identify leads, prospect, plan and implement marketing strategies, introduce products and services, and generate new business in an extremely competitive industry.
  • Additional perspective on marketing strategies gained from operations and product management experience.
  • Established reputation for strong work ethic, passion for the hospitality industry, outgoing nature, and positive attitude when dealing with clients, colleagues and outside resources.

Certifications

Certifications
Dec 2011 - Present

Basset Certification

Charlie's Professional Barending, Inc
Sep 2004 - Jul 2009

Food Safety and Sanitation License

State of Illinois