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Summary

Self starter, motivated, and fast learning person, i learn on daily basis to satisfy my customers and handle difficult and stressful situations.

Work experience

Sep 2015Present

Customer Service Associate ( French and English Speaking )

Teleperformance

Handeling customer inquiries by phone, email and live chat, following up requests to specific departements and sending emails to customers confirming actions. Working in a self or team effort to mantain company target KPI's ( customer satisfaction level)

Sep 2013Aug 2015

B2B Client Advisor ( French and English Speaking - Belgium)

Venturis DCN

Handle B2B Clients inquiries via phone and email,  Answer prospects questions, and making sales ( transfer prospects to Clients ) , creating and submiting monthly activity reports to clients. Community management

Sep 2010Sep 2013

Customer Service Associate ( French and English Speaking )

Teleperformance

Handeling customer inquiries by phone, email and live chat, following up requests to specific departements and sending emails to customers confirming actions. Working in a self or team effort to mantain company target KPI's ( customer satisfaction level)

Oct 2009Sep 2010

Technical Customer service Associate ( French Speaking )

Teleperformance

Handeling Customers inquiries by phone regarding technical issues with a French ISP. Fixing technician appontements or handeling problem from distant location to directly solve the problem.

Handeling TV , INTERNET , and VOIP issues , FTTN / FTTH and ADSL technologies

Skills

Touch Typing

Typing without looking at keyboard, 35 wpm 

Customer Care

I would like to call this a skill, because beeing a real customer care associate and "customer centric" requieres learning and developement, may be a gift too

Sales

Some Sales Skills , not a rockstar seller but i have some marketing background

Software, Hardware

Knowledge in Hardware and Software for Laptops, Office Computers and servers

Linux Unix based Os's

Knowledge of UBUNTU, Redhat, Chromium OS, Fedorah

Windows OS's

Knowledge of Windows 2000 , XP, VISTA, 7 , 8 , 10 / Server

CRM and Call centre softwares

Knowledge of CRM such as SalesForce, Vocalcom, Xlite, Microsoft Dynamics AX

MS office

Knowledge of MS office, WORD, EXCEL, OUTLOOK, POWER POINT

Languages

Language
Writing Level
Speaking Level
Reading Level
English
ExcellentExcellentExcellent
French
Native

Native

Native
Arabic
Native
Native
Native


Education

Sep 2008Jun 2009

High School Degree

Lycée Tebourba

In fact i did not go to school too much, but i learned many things through my work experience

Hobbies

Cooking, Photography, Science books  and documentaries.

Contacts :

Phone : +216 95 261 640

email : [email protected]

skype : ali.ouni

Full Adress : 10 Impasse Moncef Bey, Avenue la liberte , 1114 El Battan. Tunisia