Work History

Work History
Jun 2008 - Present

Associate Engineer

Wipro infotech
Jun 2008 - Present

Associate Engineer

Wipro Infotech

                                                                                                                                                            A.Feroz Ali

                                                                                                                                                Mobile: +91 9940113380

                                                                                                                                                E-Mail: aliferoz4@gmail.com

                                                                                                                                  Address: 2/28 Hussainnager2nd st,

                                                                                                                                                  Royapettah Chennai

                                                                                                                                                    Chennai - 600014

                                                                                                                                  I                                ndia

Summary

Having over 5 months of experience in Telemarketing and 2 year in IT field. Having domain knowledge. And MS Office applications. Exceptional learner and a motivated team player. Previously

Employed with I-Smart BPO global solution as Telesales and current working for SIFY Technologies Limited, Chennai

Work Experiences

  • I. Feb 07th 2007 - Present date.

SIFY Technologies Limited

Junior Engineer in infrastructure management services.

Company: SIFY, the largest internet, network and e-Commerce services company in India, and the first

Indian Internet Company to be listed to the Nasdaq National Market in the US on October 19, 1999. The

Company provides integrated end-to-end solutions for both corporate & consumers, with a range of products

And services delivered over a common internet backbone infrastructure reaching 193 cities and towns in India.

Fortune magazine, in their December 2000 issues, selected Sify (then satyam infoway) as one of the worlds

Ten hot Technology Company.

Role Description:

  • ü Server's monitoring
  • ü First level Troubleshooting.
  • ü Providing application access to the operators and customers
  • ü Configuring devices
  • ü Taking backups of the servers(through veritas)
  • ü Raising trouble tickets.
  • ü Escalation through phone and mails.

Improvements and Trainings

  • ü Learn project (Server Reporting Automation) - A report belongs to COVAD ISP
  • ü Learnt to configure DHCP server and clients.
  • ü Learnt to configure ICS server.
  • ü Learnt to configure Exchange server in Windows 2003.

.

June 2006 - February 2007

Company: I-Smart BPO Global solutions

Role: Tele caller

Company I-Smart BPO Global Solutions: The Concern is literally starts since from 1997 and develops with the high affiliated clients like Citibank and SBI bank .the role of the concern is to progress the valuable and benefits offers to the valuable customers.

Role Description:

  • ü Product Citibank credit cards
  • ü Calling to the customer
  • ü Briefing about the offers and benefits
  • ü Finally making the user to use the cards further.

Qualifications:

                        Education

  • Bachelor of Science Microbiology

                        Technical Skills

  • Microsoft office Application
  • High-Speed keyboard skills
  • Hardware & Networking

Additional Information:

Date of Birth

09/01/1985

Sex

Male

Hobbies

Paintings

Languages Known

English, Tamil,Hindi,Urdu

Location preference

Chennai, Hyderabad, Bangalore

Martial Status

Single

Nationality/Religion

Indian / Muslim

E-Mail Address

aliferoz4@gmail.com

Known Language's

Languages

Read

Write

Speak

English

Hindi

x

x

Tamil

Urdu

x

Arabic

x

x

Previous Concern 1 details:

Concern Name

I-Smart BPO Global Solutions.

Role

Telesales Executive.

Date of Joined

June 19th 2006

Date of Relieving

Oct 31st 2006

LLSP Number

5603

Previous Concern 2 details:

Concern Name

Sify Technology limited Chennai.

Role

Junior Eng IMS Tech Associate 

Date of Joined

Feb 07th 2007

Associate ID Number

tMI/SF/2007/1628

Current Concern 1 details:

Concern Name

WIPRO-InfoTech

Role

Associate Engineer 

Date of Joined

9th June 2008

Associate ID Number

814320

Supporting for :CAIRN ENERGY (CEIL)

Role of Job:

1. Tracking and managing all problems arising in CEIL's information technology and communications, (IT&C) environment. 2. Resolving those problems arising from or related to the Services. 3. Emphasizing the elimination or quick resolution of problems; maintaining clear accountability; meeting Authorized User expectations; and meeting specified Service Levels. 4. Performing proactive and reactive troubleshooting to effectively identify and resolve problems. 5. Employing procedures for proactive monitoring, logging, tracking, escalation, review, and reporting (historical and predictive) for all problems. 6. Implementing a process that is flexible and facilitates effective coordination across functions; CEIL Sites; regions; and other vendors providing services to CEIL. 7. Implementing a process that establishes end-to-end responsibility and ownership of each problem to a single Wipro support person, thus minimizing redundant contacts with the Authorized User. Ownership of the problem will be driven by the Authorized User's needs and will minimize transfers to multiple parties. 8. Categorizing and documenting the relative importance of each problem according to the Severity Levels described in Attachment 3-F (Severity Levels) to Exhibit 3 (Service Levels). 9. Monitoring, controlling and managing each problem arising from or relating to the Services until it is corrected or resolved, and an Authorized User confirms such resolution and completeness. 9.1. To the extent a problem does not arise from or relate to the Services, quickly referring such a problem to the appropriate entity for resolution, including: 10.Remaining responsible for the status of that problem until it is corrected or resolved and an Authorized User confirms such resolution and completeness.

Personal details:

Name

A.Feroz ali

Father's name

AliBasha (late)

Mothers' name

Shahjahan Begum

D/O/B

09/01/1985

Identification

A mole in the right palm and right shoulder

Siblings

1 big brother and 2 elder sister's

Qualification

Bsc microbiology

Year of Pass out

2003-2006

Name of the institute

The new college Chennai

DECLARACTION

I hereby declare that the information and facts stated above are true and correct to the best of

My knowledge and belief.

Date: 21/11/2008

Place: Chennai                                                                                              Signature

                                                                                                                          A.Feroz Ali

Education

Education
Mar 2003 - Apr 2006

Bachelor of Science (Bsc)

The New College

Interest

Paintings and Crafting and more intrest in Jewelery Designing and Coustume designing even .