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Examples of work

Volunteer Experience

2011 – 2013

Arcanacon Roleplaying Convention: Convention Organiser – First Aid Coordinator and Promotions Coordinator; with duties including:

  • Assisting in pre-convention organising.
  • Managing pre-convention promotion and marketing.
  • On-site duties and organisation during the convention.

Oct. 2010 – Oct. 2011

Beyond the Sunset Australia Inc.: Domain Coordinator; with duties including:

  • Overseeing the administration of member improvisational theatre groups.
  • Managing promotion and marketing of member groups.
  • Liaising between the National Council and local members.
  • Resolving membership problems and disputes between local members.
  • Assisting and liaising with current and prospective local members.

Dec. 2007 – Dec. 2009

Beyond the Sunset Australia Inc.: National Membership Coordinator; with duties including:

  • Handling membership enquiries from and details for all current and prospective members.
  • Resolving membership problems and disputes between all members.
  • Working closely with the National Promotions Co-ordinator on promotion and marketing to prospective members.

Mar. 2001 – Jan. 2006

Monash University Clubs & Societies: Executive Committee Member; with duties and positions including:

  • Treasurer (2001 – 2002),  President (2005)
  • Overseeing the operations of up to 100 student clubs and societies; with duties including:

-Assisting in customer service, administration and telephone duties.

-Promoting student clubs and societies to students (both current and prospective), staff, and the university administration.

  • Sitting on the Monash Student Council as the Clubs & Societies representative.

Work experience

Sep 2011Jun 2014

Team Administrative Assistant

ARRB Group
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Diary and calendar management and travel bookings.
  • Copywriting, proofreading, and editing a variety of documents, including Austroads reports, media releases, letters, workshop materials, etc.
  • Event support tasks, such as:

-Processing event registrations.

-Preparation of event materials (name badges, certificates, etc.).

-Processing and distributing attendee feedback results.

  • OHS staff representative and First Aid officer.
  • Technical Secretary for the Low Volume Roads Symposium 2013:

-Project coordination.

-Liaising with authors, reviewers, invited speakers, invited guests, and members of the technical committee and the conference committee.

-Travel bookings.

-Minute taking and writing.

-Session timetabling.

-       Symposium website content and maintenance.

-Managing calls for abstracts/papers, submissions of abstracts/papers, and arranging peer reviews.

-Processing and distributing attendee feedback results.

Oct 2009Sep 2011

Temp.

Access HR Pty Ltd

Reception and administration temp. for companies including ARRB Group, Nissan Australia, SMC Pneumatics, and iezzi Creative; with duties including:

  • General reception and customer service tasks.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Switchboard.
  • Catering and room management.
  • General marketing/promotions tasks.
Jul 2008Oct 2009

Receptionist and administration/finance assistant

Monash University

Receptionist and administration/finance assistant with the Dept. of Business Law &Taxation, Faculty of Business & Economics; with duties including:

  • Minute taking and writing.
  • Document management, including receiving assignments and exam papers and ensuring they were received on time and forward to the correct lecturers and tutors.
  • Meeting organisation.
  • Data entry and database / file maintenance.
  • Credit card and petty cash reconciliation.
  • Liaising with staff and students.
  • Catering and room management.
  • OHSE Safety Officer and fire warden.
  • Assistant editor for annual Department magazine.
  • Admin/project assistant for academic forums and conferences.
  • Assisting with Departmental events such as awards evenings.
Mar 2008Jul 2008

Research/personal assistant temp.

Access HR Pty Ltd

Research/personal assistant temp. at Nissan Australia; with duties including:

  • Research assistant & personal assistant to the Chief Legal Officer.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Diary and contacts management.
  • Email management.
  • Project coordination.
  • Writing letters, queries, reports, etc., both from dictation and on request.
  • Preparation of company insurance renewal documents.
Apr 2007Mar 2008

Temp.

Jonathan Wren Pty. Ltd

Reception and administration temp. for companies including ANZ Margin Lending, Valcorp Fine Foods, Sage Micropay, NAB, and V/Line; with duties including:

  • General reception and customer service tasks.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Switchboard.
  • Catering and room management.
  • General marketing/promotions tasks.
Jan 2006Feb 2007

Licensing Officer

Victoria Police

Licensing Officer in the Licensing Services Division; with duties including:

  • Licence assessment for individual and business security licences; which included such things as:

-Checking completion of required units of competency.

-Checking provided information, such as business plans.

-Checking referees.

-Conducting background checks.

  • Customer service; in person, by mail/email, and over the phone, particularly for:

-Advising applicants, prospective applicants, and current licence holders on various issues relating to security licences and licence applications.

-Discussing non-compliance issues with applicants.

  • Data entry and database / file maintenance.
  • Document handling.
  • Cross-referencing database of applicants/licence holders with lists of application/licence numbers in order to check application/licence status.
  • Providing support to customers and stakeholders.
  • Keeping a written record of all dealings with applicants, applications, and licence holders in their files.
Feb 2005Jan 2006

Kiosk attendant

Melbourne Exhibition Centre
  • Food preparation and cooking.
  • Cleaning and stock rotation.
  • Customer service
19962004

Shop assistant and party hostess

McDonald's
  • Taking and filling orders.
  • Food preparation and cooking.
  • Cleaning.
  • Use of cash registers and EFTPOS facilities.
  • Assisting in documenting and putting away new stock; and in stock-take.
  • Preparing and running children’s parties.

Education

20132013

Bachelor of Arts (Hons) (Withdrawn)

Monash University
20012012

Bachelor of Arts

Monash University

Certifications

Jan 2005Present

Certificate III Retail (Operations)

Beanstalk Training
May 2013May 2016

Level 2 First Aid (HLTFA311A)

Australian Red Cross

References

Roger Gamble

Lydia Chong

Jon Roberts

Anne ORourke