Examples of work

Volunteer Experience

2011 – 2013

Arcanacon Roleplaying Convention: Convention Organiser – First Aid Coordinator and Promotions Coordinator; with duties including:

  • Assisting in pre-convention organising.
  • Managing pre-convention promotion and marketing.
  • On-site duties and organisation during the convention.

Oct. 2010 – Oct. 2011

Beyond the Sunset Australia Inc.: Domain Coordinator; with duties including:

  • Overseeing the administration of member improvisational theatre groups.
  • Managing promotion and marketing of member groups.
  • Liaising between the National Council and local members.
  • Resolving membership problems and disputes between local members.
  • Assisting and liaising with current and prospective local members.

Dec. 2007 – Dec. 2009

Beyond the Sunset Australia Inc.: National Membership Coordinator; with duties including:

  • Handling membership enquiries from and details for all current and prospective members.
  • Resolving membership problems and disputes between all members.
  • Working closely with the National Promotions Co-ordinator on promotion and marketing to prospective members.

Mar. 2001 – Jan. 2006

Monash University Clubs & Societies: Executive Committee Member; with duties and positions including:

  • Treasurer (2001 – 2002),  President (2005)
  • Overseeing the operations of up to 100 student clubs and societies; with duties including:

-Assisting in customer service, administration and telephone duties.

-Promoting student clubs and societies to students (both current and prospective), staff, and the university administration.

  • Sitting on the Monash Student Council as the Clubs & Societies representative.

Work History

Work History
Sep 2011 - Jun 2014

Team Administrative Assistant

ARRB Group
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Diary and calendar management and travel bookings.
  • Copywriting, proofreading, and editing a variety of documents, including Austroads reports, media releases, letters, workshop materials, etc.
  • Event support tasks, such as:

-Processing event registrations.

-Preparation of event materials (name badges, certificates, etc.).

-Processing and distributing attendee feedback results.

  • OHS staff representative and First Aid officer.
  • Technical Secretary for the Low Volume Roads Symposium 2013:

-Project coordination.

-Liaising with authors, reviewers, invited speakers, invited guests, and members of the technical committee and the conference committee.

-Travel bookings.

-Minute taking and writing.

-Session timetabling.

-       Symposium website content and maintenance.

-Managing calls for abstracts/papers, submissions of abstracts/papers, and arranging peer reviews.

-Processing and distributing attendee feedback results.

Oct 2009 - Sep 2011

Temp.

Access HR Pty Ltd

Reception and administration temp. for companies including ARRB Group, Nissan Australia, SMC Pneumatics, and iezzi Creative; with duties including:

  • General reception and customer service tasks.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Switchboard.
  • Catering and room management.
  • General marketing/promotions tasks.
Jul 2008 - Oct 2009

Receptionist and administration/finance assistant

Monash University

Receptionist and administration/finance assistant with the Dept. of Business Law &Taxation, Faculty of Business & Economics; with duties including:

  • Minute taking and writing.
  • Document management, including receiving assignments and exam papers and ensuring they were received on time and forward to the correct lecturers and tutors.
  • Meeting organisation.
  • Data entry and database / file maintenance.
  • Credit card and petty cash reconciliation.
  • Liaising with staff and students.
  • Catering and room management.
  • OHSE Safety Officer and fire warden.
  • Assistant editor for annual Department magazine.
  • Admin/project assistant for academic forums and conferences.
  • Assisting with Departmental events such as awards evenings.
Mar 2008 - Jul 2008

Research/personal assistant temp.

Access HR Pty Ltd

Research/personal assistant temp. at Nissan Australia; with duties including:

  • Research assistant & personal assistant to the Chief Legal Officer.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Diary and contacts management.
  • Email management.
  • Project coordination.
  • Writing letters, queries, reports, etc., both from dictation and on request.
  • Preparation of company insurance renewal documents.
Apr 2007 - Mar 2008

Temp.

Jonathan Wren Pty. Ltd

Reception and administration temp. for companies including ANZ Margin Lending, Valcorp Fine Foods, Sage Micropay, NAB, and V/Line; with duties including:

  • General reception and customer service tasks.
  • Minute taking and writing.
  • Document management, including file management and mail handling.
  • Data entry and database / file maintenance.
  • Invoicing and payment processing.
  • Switchboard.
  • Catering and room management.
  • General marketing/promotions tasks.
Jan 2006 - Feb 2007

Licensing Officer

Victoria Police

Licensing Officer in the Licensing Services Division; with duties including:

  • Licence assessment for individual and business security licences; which included such things as:

-Checking completion of required units of competency.

-Checking provided information, such as business plans.

-Checking referees.

-Conducting background checks.

  • Customer service; in person, by mail/email, and over the phone, particularly for:

-Advising applicants, prospective applicants, and current licence holders on various issues relating to security licences and licence applications.

-Discussing non-compliance issues with applicants.

  • Data entry and database / file maintenance.
  • Document handling.
  • Cross-referencing database of applicants/licence holders with lists of application/licence numbers in order to check application/licence status.
  • Providing support to customers and stakeholders.
  • Keeping a written record of all dealings with applicants, applications, and licence holders in their files.
Feb 2005 - Jan 2006

Kiosk attendant

Melbourne Exhibition Centre
  • Food preparation and cooking.
  • Cleaning and stock rotation.
  • Customer service
1996 - 2004

Shop assistant and party hostess

McDonald's
  • Taking and filling orders.
  • Food preparation and cooking.
  • Cleaning.
  • Use of cash registers and EFTPOS facilities.
  • Assisting in documenting and putting away new stock; and in stock-take.
  • Preparing and running children’s parties.

Education

Education
2013 - 2013

Bachelor of Arts (Hons) (Withdrawn)

Monash University
2001 - 2012

Bachelor of Arts

Monash University

Certifications

Certifications
Jan 2005 - Present

Certificate III Retail (Operations)

Beanstalk Training
May 2013 - May 2016

Level 2 First Aid (HLTFA311A)

Australian Red Cross

References

References

Roger Gamble

Lydia Chong

Jon Roberts

Anne ORourke