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Alicia N. Randazzo

Professional Vita / Resume

Summary of Relevant Work Experience

An administrative professional committed to continuous improvement with over nine years of higher education experience at various levels. Expertise includes marketing, communications, curriculum development, copy-editing, grammar and syntax resolution, evaluation and assurance of quality, accuracy, and effectiveness

Professional Profile Snapshot

  • Demonstrated achievement of unit outcomes and assessment by streamlining and multi-tasking in both team environments as well as as an individual
  • Experience working with multi-cultural, diverse sets of students
  • Self-starting, goal-oriented, and effective
  • Adaptable, agile, and motivated to collaborate internally and externally


Master of Fine Arts

Southern New Hampshire University

Creative Writing in Fiction, M.F.A.

Bachelor of Arts

Southern New Hampshire University

English and Communications

Previous Work Experience


Adjunct Instructor

Excelsior College-School of Business and Technology
  • Teaches Technical Writing content to undergraduate students.
  • Assesses grades for students based on participation, performance, assignments, and exams.
  • Advises students on how to be successful in the classroom.
  • Manages daily activities by being present in the online classroom.

Instructional Editor/Designer

Center for Learning Design, Delivery, and Technology-Excelsior College, Albany, NY
  • Copy edits all major and minor course revisions, as well as newly developed content
  • Conceptually and intuitively understands how people learn, especially in an online classroom.
  • Brainstorms creative and innovative instructional strategies, as well as writes effective copy and instructional text.
  • Mastery of Canvas and Blackboard administration, as well as eLearning tools and software.
  • Collaborates with SMEs to balance the content with the delivery.

Subject Matter Expert

Excelsior College, Albany, NY
  • TECH200-Technical Writing
February 2016September 2017

Academic Advisor

Excelsior College, Albany, NY

Client support services

  • Certified in Developmental and Relational advising methodologies and theories
  • Evaluates and verifies incoming/outgoing electronic documentation
  • Collaborates with various constituents, both internal and external (Bursars, Registrars, Financial Aid departments, for example)
  • Serves on various committees and positions:
    • Vice Chair of the School of Technology interactive newsletter committee; engaging enrolled students, alumni, faculty and staff in changes to the department and societal impacts of technology in the world today
    • Excelsior College blog contributor and editor
    • Developmental Advising-Student Experience Board Member
    • Facilitates small group discussions on the Exceptional Student Experience
  • Cross trained in various educational programs, expected outcomes, financial considerations, and military benefits
  • Engaged in targeting at-risk clientele and implements individualized strategies for academic success
  • Expert in data warehouse and record systems
  • Subject Matter Expert for Technical Writing courses
May 2012February 2016

Senior Program Administrator for Summer, Outreach, and Advanced Professional Services

Rensselaer Polytechnic Institute, Troy, NY 

Managed all operations and communications related to Summer, Outreach, and Advanced Professional Studies department.

  • Increased undergraduate application pool by 3.2% with 2014-2015 efforts
  • Collaborated with Student Health Center on NYS Health regulations for summer k-12 students
  • Creates and implements academic enrichment opportunities and programs for K-12 students, as well as professional certification programs
  • Increased overall enrollment for k-12 programming by 37.2% since 2012.
  • Managed staff of twenty undergraduate students
  • Responsible for all financial transactions, reconciliation, purchasing and procurement, as well as budget analysis and reporting.
  • Grant writer
  • Multi-task priorities for over thirty simultaneous programming
  • Manages recruitment and outreach efforts for the Institute by working with Admissions on identifying and the retention of undergraduate recruits
  • Creates, monitors, and manages all communication, planning and logistics
Jul 2015July 2016

Academic Instructor

Rensselaer Polytechnic Institute- [email protected]

Maintained a teaching load of two summer sessions during outreach semester in addition to full-time responsibilities.

  • Facilitate and deliver academic content in the subject area of creative writing to 9-12th graders.
  • Lessons including, but not limited to: Critical thinking, reading and modes of rhetoric, reading comprehension and analysis, grammar, content development, thesis statement development
  • Creative writing in fiction; prose, fiction, non-fiction, poetry and contemporary American literature
Nov 2009May 2012

Administrative/Communications Specialist

Rensselaer Polytechnic Institute-Office of Annual Giving
  • Assisted in the implementation of marketing/direct mail strategies for alumni giving and retention, resulting in reaching Institute's fundraising goals. 
  • Provided logistical framework for engaging alumni
  • Oversaw student calling program and managed alumni gifts
Aug 2008Nov 2009

Finance/Administrative Specialist

Impact Environmental

Managed procurement and budget analysis for small environmental remediation company.

  • Established and maintained vendor relationships
  • Created various environmental reports
  • Maintained documentation system
  • Invoiced and managed budget reporting system
  • Provided day-to-day operation management
Nov 2007Aug 2008

Administrative Specialist

General Dynamics Information Technology

Logistically supported the United Stated Army and Army Solutions Division, including but not limited to policy and procedure training, staffing, administrative duties. 

Aug 2004Jul 2008

Pharmacy Technician

Real Pharmacy, LLC.

Assisted in the distribution of prescription medications and health insurance claims.

Developed Skills

Accomplished tutor in English education

Excellent client services

Motivated leader 

Effective communicator (written and verbal)

Strong PC skills/MS applications

HTML and Linux website editor

Certifications and Affiliations