Alicia Ng Sui Lin

Alicia Ng Sui Lin

Senior HR & Administration Executive

Summary

Offering 15 years of HR management experiences and background. A hardworking, pleasant and likeable individual who is able to ensure that a HR department provides a professional service to a company’s entire workforce. With her present employer she plays a crucial role in supporting the HR team to facilitate and maintain a wide range of HR administrative systems. Right now she would like to work for a company where everyone is treated equally and where there are regular career advancement opportunities.

Work History

Work History

Senior HR & Admin Executive

Aug 2015 - Oct 2015
NLC General Pest Control Sdn Bhd

JOB DESCRIPTION

Staffing & Recruitment

Compensation & Benefits

HR Policies and procedures

Employee relations

Payroll Reports

Administrative works

Ad-hoc duties assigned by immediate superior

Senior HR & Admin Executive

Mar 2012 - Jul 2015
MXM International Sdn Bhd

JOB DESCRIPTION

Staffing & recruitment

Compensation & benefits

HR Policies and procedures

Employee relations

Payroll Reports

Administrative works

HR & Admin Officer

Mar 2009 - Mar 2012
The Esquire Kitchen Sdn BHd

JOB DESCRIPTION 

Payroll-key in Service Charge, NPL & etc.

Payroll Report: a. Payroll Detail

                               b. Bank Crediting Report

                               c. Cash Report

                               d. Cheque Report

                               e. Witheld Report

                               f. OT Report

                               g. Payroll Summary

                                h. Allowance & Deduction

Report Bank Crediting Summary

Print Payslips Key in Leave(AL, MC & others)

Updated & Filing

Administration Assistant

Jul 2008 - Mar 2009
Malaysia Milk Sdn Bhd

JOB DESCRIPTION 

Oversee all aspects of general office coordination.

Maintain office calendar to coordinate work flow and meetings.

Maintain confidentiality in all aspects of client, staff and agency information.

Monitor and assist with maintenance of the organization's website.

Interact with clients, vendors and visitors.

Answer telephones and transfer to appropriate staff member.

Open, sort and distribute incoming correspondence, including faxes and email.

Administration Assistant

Mar 2008 - Jul 2008
Tiong Nam Logistics Solutions Sdn Bhd

JOB DESCRIPTION

Oversee all aspects of general office coordination.

Maintain office calendar to coordinate work flow and meetings.

Maintain confidentiality in all aspects of client, staff and agency information.

Monitor and assist with maintenance of the organization's website.

Interact with clients, vendors and visitors.

Answer telephones and transfer to appropriate staff member.

Open, sort and distribute incoming correspondence, including faxes and email.

Customer Service Assistant

Sep 2007 - Feb 2008
Alpha Home Appliances Sdn Bhd

JOB DESCRIPTION

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle inquiries and complaints

Perform customer verifications process orders, forms, applications and requests

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Manage administration

Communicate and coordinate with internal departments

Follow up on customer interactions

Admin Executive

Mar 2007 - Jul 2007
Golden Swift Resources Sdn Bhd

JOB DESCRIPTION

Handle all inquiries within my capacity

Arrange" callbacks" to protect boss's time

Relieve management of administrative detail, all projects

Coordinate work flow

Update and chase delegated tasks to ensure progress to deadlines

Customer Service Assistant

Oct 2004 - Jan 2007
Diamond & Platinum

 JOB DESCRIPTION

Answering incoming calls to the office

Liaising with customers regarding orders placed

Liaising with carriers

Checking stock for customers using computer system and liaising with warehouse management team

Processing relevant paperwork

Part Time Waitress, Bartender & Kitchen Helper

Jan 2003 - Apr 2003
E-Coffee

 JOB DESCRIPTION

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Clean tables or counters after patrons have finished dining.

Sales Promoter

May 2000 - Jan 2001
Giordano

JOB DESCRIPTION

Introduce and sell product ranges(Women's apparel)

Assist and recommend customers in fitting and styling of clothes

Sales Promoter

Dec 1999 - Mar 2000
Seed Corporation Sdn Bhd

JOB DESCRIPTION

Introduce and sell product ranges(Women's & Men' sapparel)

Assist and recommend customers in fitting and styling of clothes

Education

Education

Diploma in Hospitality/Tourism/Hotel Management | Malaysia

2003
Olympia College


Skills

Skills

Quick Pay (HR2000)


Other information

Name: Alicia Ng Sui Lin

Address: 03-03, Block A, Rumah Pangsa Damansara, Section 19, Jalan Harapan,                        

                46300 Petaling Jaya, Selangor.

Contact no: 012-6513359                                                Email: ngalicia82@gmail.com

Date Of Birth: 6th April 1982                                            Age: 33              

I/C: 820406-14-5060                                                        Gender: Female

Marital: Married                                                                 Nationality: Malaysian