Answer phones and handle calls in a timely and professional manner including but not limited to entering orders, confirming prices, projecting shipping costs and delivery times and processing price quotes and invoice requests. Process mail, fax, Internet and EDI orders daily, reading purchase orders to follow through on all customer requests such as special shipping requirements, MSDS requests, copies of invoices etc. Resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.