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Skill Summary 

  • Excellent communication and customer service skills 
  • Quick and eager learner 
  • Professional telephone manner 
  • Articulate 
  • Cooperative and helpful 
  • Great organisation skills 

Computer Proficiency 

  • Quick and accurate typist 
  • Skilled user of Microsoft Office (including Word, Excel, Outlook, and PowerPoint), Internet Explorer, Mozilla (Firefox and Thunderbird), Google Chrome, Gmail,  Windows Media Player, Real Player, Adobe (Acrobat and Reader), WinZip, Photoshop, Objective, TRIM 
  • Cloud management, file and folder sharing, network setup and management, file conversion


2004 - 2014

Meals on Wheels - delivering hot meals to the elderly 

2005 - 2007

Swan Dogs Home and Shenton Park Refuge - walking dogs, cleaning cages and helping with feeding

Work experience


Laundry Assistant

Casey's Linen Service


  • Sorting and quality checking linen to send to restaurants and bars
  • Monitoring industrial ironer temperatures-keeping within 10°C margin
  • Accurately counting and bundling napkins and tablecloths
  • Ensuring linen is kept in correct place and good condition and only stored with same

Records Officer

Main Roads Western Australia


  • Retrieving and filing secure documents
  • Delivering and organising (including auditing) files over 3 floors for all levels of employees, including CEO 
  • Responding to phone and email requests efficiently
  • Organising and delivering mail throughout the office twice a day, and retrieving and posting mail by 3pm daily

Customer Service and Screening Officer

Department for Child Protection - Working With Children Screening Unit


  • Providing administrative support to a team of lawyers including scanning, copying, filing and fact checking
  • Organising registered mail daily including addressing/labelling, content checking and posting
  • Promptly contacting customers regarding applications for Working With Children Cards
  • Keeping databases in Microsoft Excel and Word up-to-date
Apr 2008Oct 2008

Administrative Officer

Department for Planning and Infrastructure


  • Providing administrative support to a team of officers
  • Processing accounts payable and receivable
  • Sorting and registering incoming and outgoing mail
  • Answering phone and email queries accurately and swiftly
  • Researching information and general project support including contacting clients
  • Storing information accurately (hard copy and electronic)
2007Apr 2008

Records Officer

Department for Planning and Infrastructure


  • File organisation
  • Coordinating and answering phone and email requests
  • Processing incoming cheques
Sep 2005Oct 2005

Work Experience

Ravensthorpe Mining Corporation

Worked for 3 weeks completing the following tasks:

  • Scanning documents and blueprints
  • Organising spread sheets
  • Labelling documents based on their content and saving them in an online filing system
  • Filing hard copy documents


Coles Supermarket


  • Balancing cash register
  • Handling cash and EFTPOS transactions
  • Customer service and problem solving (while handling complaints)
  • Cleaning and keeping my check out tidy
  • Price checks, ensuring the right price was always provided
  • Stock rotation



Year 12 TEE

Sevenoaks Senior College


Derek Hill - Manager

Main Roads Western Australia

0402 272 057

Ted - Supervisor

Casey's Linen Service

0414 125 323