Receptionist / Showroom Host
Mercedes-Benz of Plymouth
It is my responsibility to represent the company by promoting a good professional image to the customer whilst demonstrating excellent customer service and dealing with all visitors and telephone callers in an efficient an courteous manner. I work in a high pressure sales environment, dealing with customer calls and liaising with other dealerships in Truro, Exeter and Taunton. I must ensure that all customers and clients are made comfortable; receiving them in a welcoming and friendly fashion and ensuring that they are handed over to the correct contact quickly and efficiently.
I am responsible in keeping an up to date telephone log with customer information and contact details, directing all incoming calls promptly and ensuring that all messages are relayed accurately and with as much detail as possible to create a smooth transaction between customer and the service department, parts department or salesperson, . If ever a sales person is unavailable I am responsible for finding out as much about the customers enquiry as possible, showing them around the cars and then obtaining detailed information including but not limited to the preferred car choice from within the range, model lines and engine size, mileage, age, specification, interiors, preferred transmission and contact details. I am also responsible for ensuring that the showroom is kept clean and presentable at all times and updating customer details on our system.
I have also been involved with the set up and running of one-off promotional events such as the Yealmpton Show and Mercedes Benz SUV event, working on the day, gathering contact information to form any potential leads. I have gained a strong knowledge about the Mercedes-Benz vehicle range, which I can comfortably discuss with customers, showing my genuine enthusiasm talking about the cars.