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Work History

Apr 2017Sep 2017

Brand Manager

Jumbo For Retail Stores (DeFacto, Mavi, Euromoda)

  • Managing all aspects of the brand through the supply chain both tangible and intangible.

  • Analyzing the brand and current strategy and highlighting areas of weaknesses or conflicting messages.

  • Creating a brand plan and brand strategy and ensuring all aspects of the product or companies marketing and activities align with the ethos and goals of the brand.

  • Sourcing suppliers and products that fit with the context of the brand.

  • Creating an enduring brand message that results in increased sales, brand loyalty and improving market share.

  • Championing the brand internally making sure all elements of the company understand the brand and its goals.

  • Working closely with all parts of the company to ensure commercial goals of the brand are met.

  • Developing and sustaining strong working relationships with all stakeholders.

  • Playing a key part in buying, sourcing and manufacturing of the brands products and ensuring all aspects of the supply chain align with the brand.

  • Developing high quality and effective marketing materials that align correctly with the overall brand strategy.

  • Realistic forecasting of sales and volume for the brand ensuring all parts of the company are geared accordingly.

  • Presenting the brand strategy to directors and sales and marketing teams at internal meetings and conferences.

  • Managing external agencies and ensuring marketing budgets are met.

  • Seek out new marketing opportunities that fit with the brand and maximizing all opportunities for growth.

Sep 2015Mar 2017

PR & Events Manager

Xenia Hospitality Consultants
  • Planning, developing and implementing PR strategies.
  • Liaising with and answering inquiries from media, individuals and other organisations.
  • Researching, writing and distributing press releases to targeted media.
  • Collating and analyzing media coverage.
  • Preparing and supervising the production of publicity brochures, hand-out’s, direct mail leaflets, promotional videos, photographs, films and multimedia programs.
  • Devising and coordinating photo opportunities.
  • Organizing events including press conferences, exhibitions, open days and press tours.
  • Maintaining and updating information on the organisation's website.
  •  Managing and updating information and engaging with users on social media sites such as Twitter and Facebook SEO (Search Engine Optimization).
  • Delivering events on time, within budget, that meet (and hopefully exceed) expectations.
  • Setting, communicating and maintaining timelines and priorities on every project.
  • Communicating, maintaining and developing client relationships.
  • Managing supplier relationships.
  • Travelling to onsite inspections and project managing events.
  • Being responsible for all project budgets from start to finish.
  • Ensuring excellent customer service and quality delivery.
Aug 2014Aug 2015

Shop Manager

Azadea Group - GYMBOREE

Existing shop in Taj life style.

  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Addressed customer inquiries and resolved complaints
  • Sending and receiving shipments by sending details and descriptions to the logistic department.
  • Reporting daily detailed information regarding store accounts.
  • Purchasing Goods and paying for the ordered goods as well as tracking of how much is used up during ordering of goods.
  • Merchandising, marketing and coordination in coherence.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Tirane staff to deliver outstanding customer service.
  • Wrote order supply requests to replenish merchandise.
  • Take full responsibility for the set-up and effective store operation within company policy at all times.
  • Take full responsibility for the results achieved in the store, including profit and loss (P&L) performance, inventory, Mega stock, standards and audits.
  • Ensure that opening and closing procedures are adhered to, in line with company policy and deadlines.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;analyze KPI’s (Key Performance Indicator) and P&L (profit & Losses statement) reports.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Mar 2013Jul 2014

Shop Manager

Azadea Group - Calzedonia

Support in the opening of first branch in Mecca Mall including recruiting and train the Shop Manager , opening new branch in Galleria Mall.

  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Sending and receiving shipments by sending details and descriptions to mother company.
  • Reporting daily detailed information regarding store accounts.
  • Purchasing Goods and studying market supply and demand.
  • Merchandising, marketing and coordination in coherence.
  • Take full responsibility for the set-up and effective store operation within company policy at all times.
  • Take full responsibility for the results achieved in the store, including profit and loss (P&L) performance, inventory, Mega stock, standards and audits.
  • Ensure that opening and closing procedures are adhered to, in line with company policy and deadlines.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;analyze KPI’s (Key Performance Indicator) and P&L (profit & Losses Statement) reports .
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Feb 2011Feb 2013

Assistant Manager acting Shop Manager

Azadea Group - Tezenis

Opening first branch in Taj life style.

  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Sending and receiving shipments by sending details and descriptions to mother company.
  • Reporting daily detailed information regarding store accounts.
  • Purchasing Goods and studying market supply and demand.
  • Merchandising, marketing and coordination in coherence.
  • Take full responsibility for the set-up and effective store operation within company policy at all times.
  • Take full responsibility for the results achieved in the store, including profit and loss (P&L) performance, inventory, Mega stock, standards and audits.
  • Ensure that opening and closing procedures are adhered to, in line with company policy and deadlines.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;analyze KPI’s (Key Performance Indicator) and P&L (profit & Losses Statement) reports .
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
May 2010Jan 2011

Assistant Manager acting Shop Manager

Azadea Group - Uterque

Opening first branch in City Mall.

  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Sending and receiving shipments by sending details and descriptions to mother company.
  • Reporting daily detailed information regarding store accounts.
  • Purchasing Goods and studying market supply and demand.
  • Merchandising, marketing and coordination in coherence.
  • Take full responsibility for the set-up and effective store operation within company policy at all times.
  • Take full responsibility for the results achieved in the store, including profit and loss (P&L) performance, inventory, Mega stock, standards and audits.
  • Ensure that opening and closing procedures are adhered to, in line with company policy and deadlines.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;analyze KPI’s (Key Performance Indicator) and P&L (profit & Losses Statement) reports .
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Jan 2009Apr 2010

Sales Associate

Azadea Group - Massimo Dutti
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide assistance and information on product features.
  • Welcome customers to the store and answer their queries.
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales.
  • Maintain in-stock and presentable condition assigned areas.
  • Actively seek out customers in store.
  • Remain knowledgeable on products offered and discuss available options.
  • Process POS (point of sale) purchases.
  • Cross sell and upsell products.
  • Handle returns of merchandise.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales (e.g. changing the store’s design)

Education

20102010

International English language testing system (ILETS)

British council

Company Profile Design

Creating the look, layout, and features of a company profile.

Xenia Hospitality Consultants.  Created in 2016

Booklet & Map Design

Creating the look, layout, features and content of a booklet & map.

Abercrombie & Kent.    Created in 2016

Brochure Design

Creating the look, layout, and features of a brochure. 

The Dojo Academy.   Created in 2016

School Logo & Business Card Design

Creating the look, layout, and features of a school logo and business card

Al Eman educational School.  Created in 2016