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Summary

+9 years of experience in retail business. Outgoing and detail-oriented, proficient at building and maintaining professional relationships.  

Work History

Apr 2017Sep 2017

Brand Manager

Jumbo Jo For Retail Stores

Responsibilities 

  • Analyze how our brand is positioned in the market and crystallize targeted consumers insights 
  • Take brand ownership and provide the vision, mission, goals and strategies to match up to 
  • Translate brand strategies into brand plans, brand positioning and go-to-market strategies 
  • Lead creative development and create motivating stimulus to get targeted population to “take action” 
  • Establish performance specifications, cost and price parameters, market applications and sales estimates 
  • Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs) 
  • Coach the team and get the best from everyone 
  • Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues 
  • Oversee marketing and advertising activities to ensure consistency with product line strategy 
  • Monitor product distribution and consumer reactions 
  • Anticipate bottlenecks 
  • Brainstorm new and innovative growth strategies 
  • Align the company around the brand’s direction, choices and tactics 

Brands 

DeFacto, Mavi and Euromoda 

Reference 

Tariq Al Kayali (Retail Manager) +962796009007 

Sep 2015Mar 2017

PR and Events Manager

Xenia Hospitality Consultants

Responsibilities 

  • Planning, developing and implementing PR strategies.
  • Liaising with and answering inquiries from media, individuals and other organisations.
  • Researching, writing and distributing press releases to targeted media.
  • Collating and analyzing media coverage.
  • Preparing and supervising the production of publicity brochures, hand-out’s, direct mail leaflets, promotional videos, photographs, films and multimedia programs.
  • Devising and coordinating photo opportunities.
  • Organizing events including press conferences, exhibitions, open days and press tours.
  • Maintaining and updating information on the organisation's website.
  •  Managing and updating information and engaging with users on social media sites such as Twitter and Facebook SEO (Search Engine Optimization).
  • Delivering events on time, within budget, that meet (and hopefully exceed) expectations.
  • Setting, communicating and maintaining timelines and priorities on every project.
  • Communicating, maintaining and developing client relationships.
  • Managing supplier relationships.
  • Travelling to onsite inspections and project managing events.
  • Being responsible for all project budgets from start to finish.
  • Ensuring excellent customer service and quality delivery.

Reference

Bassam Banna (Executive Manager) +962 797224937

Jan 2009Aug 2015

Shop Manager

Azadea Group

Responsibilities

  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Addressed customer inquiries and resolved complaints
  • Sending and receiving shipments by sending details and descriptions to the logistic department.
  • Reporting daily detailed information regarding store accounts.
  • Purchasing Goods and paying for the ordered goods as well as tracking of how much is used up during ordering of goods.
  • Merchandising, marketing and coordination in coherence.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Tirane staff to deliver outstanding customer service.
  • Wrote order supply requests to replenish merchandise.
  • Take full responsibility for the set-up and effective store operation within company policy at all times.
  • Take full responsibility for the results achieved in the store, including profit and loss (P&L) performance, inventory, Mega stock, standards and audits.
  • Ensure that opening and closing procedures are adhered to, in line with company policy and deadlines.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;analyze KPI’s (Key Performance Indicator) and P&L (profit & Losses statement) reports.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Brands

Massimo Dutti, Uterque, Tezenis, Calzedonia and Gymboree

Education

20102010

ILETS

British council

International English language testing system 

Company Profile Design

Creating the look, layout, and features of a company profile.

Xenia Hospitality Consultants.  Created in 2016

Booklet & Map Design

Creating the look, layout, features and content of a booklet & map.

Abercrombie & Kent.    Created in 2016

Brochure Design

Creating the look, layout, and features of a brochure. 

The Dojo Academy.   Created in 2016

School Logo & Business Card Design

Creating the look, layout, and features of a school logo and business card

Al Eman educational School.  Created in 2016