Abid Mohammed Ashraf Ali
- Hyderabad, Telangana
- [email protected]
Master in producing content for optimal and effective marketing programs,Specialist in communicating insights and ideas effectively. Motivated to listen, learn and take innovative steps to create initiatives exceeding client expectations. High level of attention to detail; organizational abilities,Analytical-presentation skills.
Ability to handle multiple assignments concurrently using excellent time-management.Efficient sales trainer and communicator, self-directed and energetic
Social skills,Respond to user inquiries with high quality, speed, empathy and accuracy.
Manually review content reported by Facebook users to check if they violate the policies regarding objectionable & abusive behavior on the site and take appropriate action. Identify trends in user-reported content to improve efficiency. Being accountable for daily assigned numbers & delivering on the expected turnaround time, while maintaining high quality. Assigning workflow for India Market Team. Helping the Hyd site with Arabic translations. POC for identifying escalation related content in the queues(profiles/pages) Understanding policies fast and apply them correctly while reviewing content. Work with minimum guidance and execute well in time sensitive work. Work collaboratively in teams in a constantly changing environment. Being available as per the business needs.
Prepare reports and maintain records of work accomplishments and administrative information as required and coordinate the preparation, presentation and communication of work-related information to the supervisor. Represent the team in dealings with the supervisor or manager for the purpose of obtaining resources and securing needed information or decisions on major work problems and issues that arise. Lead the team in assessing its strengths and weaknesses and provide leadership to the team in exploring alternatives and determining what improvements can be made. Estimate and report to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks, and ensure that all team members are aware of and participate in planning for achievement of team goals and objectives.
Handling Customer queries related to Hardware & Software for Desktop and Laptops. Upselling Products Generating reports for the team on weekly & monthly basis Analyzing data for the entire process Handling Escalations
Troubleshoot issues regarding the operating system, internet and email issues. Generation of reports, exposure to various different departments as it was a startup company.
Implement environment-roles, discussion of business process and interfaces. I identification of project verticals-discussion in detail and finalization of project
Troubleshoot for computer hardware & software issues. Upselling products.