Customer Sales Executive
Shangri-La Hotel, Doha
- Provides the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities.
- Responsible in providing the most efficient and courteous room reservations service.
- Gains complete understanding of Shangri-La’s distribution structure & hotel product.
- Highlights hotel's unique selling proposition and effectively differentiate the product to match with specific guest needs.
- Strives to convert every inquiry into a sale and provide prompt resolution to every inquiry / request at the initial contact.
- Acquires effective selling techniques and adhere to the instructions provided by the Director of Customer Sales.
- Up-sells whenever possible to maximize revenue.