Download PDF


I seek for a high challenging environment within a highly professional organization that can utilize my ability, knowledge, and qualification to develop my experience. High objectives and strong scope to become more professional in my field of Human Resource Management and Project Management as a new interesting field, among different experience within different organizations my working experience has a wider view in analysis and support business requirements for different organizations. Know how to use my 10 years different work experience to develop and innovate new ideas with new directions.


As a summary, I would like to give you an overview about my studies and experience. My current focus is as Business Support Management in ADSSSA with Abu Dhabi Government Contact Center department, which my current job is suitable for my Bachelor & Master degree and my experience as described below.

Currently I work for Abu Dhabi Smart Solutions & Service Authority (Abu Dhabi Systems & Information Center Previously) as Contact Center Business Support Analyst, where I am focusing in managing communication plans and process related to the Project Management aspects in relation to my Master degree studies. Before my current job, I joined Al Taif Company on 30th of June 2013 and have been working in Human Resource Department, Training and Performance Section for about one year and seven months. Since then my position was Specialist Performance Management and handling the tasks of the Assistant Training Manager as training plan, training budget, IDP, Performance Appraisal, Weekly & monthly reports, and managing the daily takes and workflow.

My previous experience includes working with Tawazun Holding Company from August 2008 until June 2013 (about 5 year’s total experience). I was working in Human Resource Department with the Recruitment Team and Employee Relations while supporting other sections with their daily tasks.

As I graduated from Higher College of Technology last year 2014 (end of the year) with a Bachelor’s Degree in Applied Science in Business Administration (Human Resources), my GPA is 3.14.  I obtained my Bachelor Degree benefit my interpersonal skills and overall knowledge, which I noticed during my work with Al Taif Human Resource Department & ADSIC Government Shared Services Department. In addition, I just recently finished my Master Degree in Business Administration concentrating in Project Management as I graduated on August 2017 with GPA of 3.36

I obtain a high level of responsibility as handling my tasks with full responsibility and minimum supervision.  I contain high attitude towards my work and my performance on my responsibilities. My interpersonal and communication skills have allowed me to develop strong working relationships with both our clients and the team I work with.

I possesses a very good writing skills which have enabled me to compose Training correspondence and emails. I have an analytical skill that diagnose problems and devise viable solutions. My ability to remain calm during stressful periods like the end of the year proves also my ability to work well under pressure.

Work History

May 2015Present

Analyst, Business Support Contact Center

Abu Dhabi Smart Solutions & Services Authority (ADSIC Previously)

Duties & Responsibilities: 

  • Govermant entities account managment services.
  • Support government entites in day-to-day tasks for Abu Dhabi Government Contact Center .
  • Collection of observations and lessons learned from users of the service.
  • Conduct studies and research and reference comparisons when needed.
  • Help starting the process of creating the service, review and improvement of access to the service in coordination with the owners.
  • Support on topics such as user requirements and system improvements.
  • Coordination and implementation of training courses and activities directly or in coordination with the capacity-building or resource section.
  • Assistance in the service for all users to monitor the performance of the Government entities.
  • Career development and knowledge highlighted in service delivery processes.
Jun 2013May 2015

Specialist, Performance Management

Al Taif Technical Services PJSC / a Mubadala Company

Duties & Responsibilities: 

  • Follow up with the departments for new joiners OJT. 
  • Developing a training plan for OJT within my department.
  • Coordinating and executing internal & external training's. 
  • Arrange and conduct meetings with training vendors. 
  • Venues coordination and reservation for training event. 
  • Implement and conduct a yearly training plan.
  • Analysis training needs and yearly training budget. 
  • Conducting and Encoding Performance Appraisals. 
  • Coordinating and conducting orientations for new joiners.
  • Supervision over training section and Manage the workflow.
Sep 2011Jun 2013

HR & Admin Coordinator

Tawazun Precision Industries, Tawazun

Duties & Responsibilities: 

  • Collect Cv's in database and interview candidates. 
  • After the selection processing the security clearance. 
  • Handling daily gate passes.
  • Issuing company letters and salary certificates. 
  • Generating and activating ID cards.
Aug 2008Sep 2011

Developee / Technician

Caracal International, Tawazun

Duties & Responsibilities:

  • Operating CNC Machines with start and end cycles. 
  • Measuring and finishing parts within the process.
  • Changing Tools and check the machine status.
  • Writing data and daily sheet of activities and issues.
  • Report and clarify actions to floor supervisor.


Mar 2015Aug 2017

Master of Business Administration - Concentrating in Project Management

Abu Dhabi University

Graduated with GPA of 3.36

Feb 2014Feb 2015

Bachelor of Applied Science in Business Administration (Human Resource Management)

Higher College of Technology

Graduated with GPA of 3.14

Feb 2011Dec 2013

Higher Diploma in Business Administration (Human Resource Management)

Higher College of Technology

Graduated with GPA of 3.15

Other Memberships & Positions

Dec 2016To present

Chairman / Founder

Excellency Vision for Human Resource & Safety Consultancy - Dubai

Specialized in Human Resources, Environment, Health & Safety consultation & training

Jan 2014To present

Business Consultant

Golden Link Travel Agency - Abu Dhabi

Specialized in issuing tickets, arrange packages, and partnership with other countries

Jun 2013To present

Director of Sales & Marketing

Al Radwan Real Estate Management - Abu Dhabi

Specialized in managing real estates, renting, selling, and advertisements


Sep 2017

Certificate of Achievements

Abu Dhabi Systems & Information Center

For participating in internal knowledge sharing by conducting "Time Management" course for the employees

Aug 2017

Certificate of Appreciation

Abu Dhabi System & Information Center

Certificate of Appreciation from the Director General of ADSIC for the great impact in work performance with good results to the benefit of the Government vision

Aug 2017

Innovation in Government Work

Mohammed Bin Rashid Center for Government Innovation & Edrak
July 2017

Certificate of Achievements

Abu Dhabi Systems & Information Center

For participating in internal knowledge sharing by conducting "Stress Management" course for the employees

July 2017

Microsoft Project 2016

Jan 2016Jan 2017

Completion of National Service - 2016

United Arab Emirates Armed Forces

National Service ( الخدمة الوطنية ) - Graduated on the 17th of January 2017

Dec 2014

Certified Training & Development Professionals

Meirc Training & Consultancy
May 2014

Performance Management

DyunCorp International LLC
Aug 2013

Office Safety

Al Taif Technical Services PJSC

An internal course for Enviroment, Health and Safety

Apr 2013

HR Skills 1

United Arab Emirates University
Apr 2011

Basic Fire Fighting & First Aid Course

Burkan Munition System, Tawazun Economic Council
Sep 2009

IELTS Certificate 5.5 Band

British Council in Germany
Nov 2008Aug 2009

CNC - Technology according to DIN PAL 2007

Simson Private Akademie - Suhl, Germany
Nov 2008Aug 2009

Production of components with hand-guided tools and machines

Simson Private Akademie - Suhl, Germany
May 2009Jun 2009

Practical Training - Proof-Firing Device

Merkeljegd - undsportwaffen GmbH
Jun 2008

Secondary Certificate in Applied Technology

Institute of Applied Technology


Communication Skills
Punctuality and organizational skills
Team Work
Problem Solving
Leadership Skills
Stress Management
Decision Making
Project Management


SkillsMother LanguageExcellent - Speaking/Writing/ReadingGood - Speaking/Writing/Reading


First reference;

Name: Dr. Ahmed Al Hashimi
Position: Department Director, E-Government Services
Organization: Abu Dhabi Systems & Information Center
Phone Number: +971 55 999 5559
Email Address: [email protected]

Second reference;
Name: Samia Al Ameri
Position: Senior Manager ER, Policies & Performance
Organization: Tawazun Holding
Phone Number: +971 50 811 6741
Email Address: [email protected]