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Professional Profile

* Over 20 years of experience managing organizations and delivering projects in fast-paced, matrixed environments* Proven track record of providing strategic leadership, driving technical solutions, and providing business value* Expert in Portfolio Management, PMO leadership, and Project Management, including: quantifying business benefits, cost-benefit analysis, project authorization, gathering requirements, solution design, contract management, construction, training, implementation, and warranty support* Industrial Engineer with PMP, Advanced Project Management, and Six Sigma Lean Black Belt certifications

Areas of Expertise

* Project Management          * Portfolio Management        * Project Management Office (PMO)* Procedure Development      * Strategic Planning             * Financial Planning* Resource Management      * Stakeholder Management  * Requirements Analysis* Risk Management              * Vendor Management          * Life Cycle Methodology (LCM)* Disaster Recovery              * Business Continuity           * Solutions Architecture

Work experience

Feb 2012Present

Project Demand Manager


* Spearheading the creation of the Project Management Office to deliver external and internal technology projects

* Program Manager of transition projects to support Fujitsu account operations and contractual requirements

* Leading demand/capacity planning work to support customer projects and long-term organizational development

* Implementing ITIL Project Management processes

May 2006Jan 2012

Project Delivery Manager

Blue Cross and Blue Shield of North Carolina

(Division Outsourced to Fujitsu)

* Managed IT Project Managers with operating budget of $14 million and $16-20 million in capital project budgets for a customer base of 4,000+ employees.

* Facilitated the IS Portfolio upgrade to an Enterprise Portfolio Management System (Planview) enabling capacity/demand management, resource management, and standardization of project schedules.

* Managed the Microsoft Exchange Migration moving the company to a strategic enterprise platform and maximizing integration of company-wide systems.

* Led process improvements of the IT Project Life Cycle Methodology ensuring consistent and successful implementation of IT projects.

* Established a PM Mentoring practice to facilitate knowledge transfer from senior staff to less experienced staff

* Defined goals, objectives, responsibilities, competencies, and development plans for each Project Manager on the team creating a high quality and high performing team.

* Founding member of 'DiversityIS' and 'Hispanic and Bilingual Learning Alliance' (HABLA) employee networks enhancing diversity in the organization and workforce.

Sep 2004May 2006

Senior Technical Project Manager

Blue Cross and Blue Shield of North Carolina

* Executed up to $12 million per year of projects, on time and on budget providing essential IT services to the company. 

* Implemented IS Intake Process to triage new IS projects identifying and quantifying the IS development and support needed for critical business projects 80% faster than previous processes.

* Managed the Disaster Recovery for Claims Processing project ensuring the company could process 4 million claims per month for the 3.7 million customers if the data center was disabled.

* Led the Rapid Deployment of Desktop Technology for Business Continuity project ensuring that critical business functions could be recovered in the event one or more office buildings were unusable.

* Managed the Control-M Upgrade project ensuring that the integrated batch processing of customer claims was successfully monitored and executed. 

Jun 2000Sep 2004

Senior Technical Specialist

Walt Disney World

* Created architecture process and application to estimate project infrastructure costs 75% faster than previous processes.

* Achieved 60% increase in ROI by implementing an enterprise-wide document and image management system.

* Led the IT Infrastructure Team; which served as the liaison to project managers, developers and corporate resources.

* Represented IT at the enterprise Project Management Council providing continual improvements to the Disney Project Life Cycle Methodology.

* Managed the mission critical Point of Sale (POS) Replacement ensuring merchandise operations have a stable, enterprise-level supportable system.

* Led the Automated Ticketing System upgrade ensuring the company can support millions of guests and integrate with external sales outlets and the Disney Stores.

* Managed the Disaster Recovery for Destination Disney project which was essential in protecting the company's newest strategic systems in the event of a data center loss. 

* Nominated for the Partners in Excellence award - the most prestigious award at The Walt Disney Company.

Aug 1996Jun 2000

Business Solutions Specialist

Walt Disney World

* Spearheaded the approval, development, and implementation of the new Golf Reservation System resulting in revenue management improvements and a 60% ROI.

* Managed the enterprise procurement and implementation of the Hummingbird PCDOCS Document/Workflow Management resulting in a 30% ROI on the creation and maintenance of theme park ride operation manuals.

* Served as IT liaison to the Sports and Recreation division, which included strategic planning, project portfolio management, requirements management, financial planning, process education, asset management, and issue escalations.

* Managed as the Disney Property Management System Disaster Recovery project which was critical to the recovery of Resort Operations following a system disaster.

* Led the complete redesign and recreation of the Sports Event Management system in less than 1 year to meet the Y2K deadline and support the business operations.

* Implemented the General Ledger Business Objects Data Warehouse, the first of its kind for the company which enabled faster, increased financial reporting functionality.

Sep 1995Aug 1996

Senior Information Technology Analyst

Carolina Power and Light Company

* Led the Microsoft Office Platform Migration optimizing the enterprise desktop support and minimizing corporate licensing costs.

* Performed desktop application evaluations to select products that meet business needs. 

* Provided 2nd tier support to business users. 



Portfolio Management
Opportunity Selection, Investment Analysis, Prioritization, Leadership Review and Approval processes, Monitoring, Progressive Estimates, Process Automation, and Reporting
Project Management
Quantifying business benefits, cost-benefit analysis, project authorization, gathering requirements, solution design, contract management, construction, training, implementation, and warranty support.


Nov 2004Present

Project Management Professional

Project Management Institute
Oct 2009Present

Advanced Project Management Certification

International Institute for Learning
Nov 2010Present

Six Sigma Lean Black Belt

Six Sigma Study