Professional Profile
* Over 20 years of experience managing organizations and delivering projects in fast-paced, matrixed environments* Proven track record of providing strategic leadership, driving technical solutions, and providing business value* Expert in Portfolio Management, PMO leadership, and Project Management, including: quantifying business benefits, cost-benefit analysis, project authorization, gathering requirements, solution design, contract management, construction, training, implementation, and warranty support* Industrial Engineer with PMP, Advanced Project Management, and Six Sigma Lean Black Belt certifications
Areas of Expertise
* Project Management * Portfolio Management * Project Management Office (PMO)* Procedure Development * Strategic Planning * Financial Planning* Resource Management * Stakeholder Management * Requirements Analysis* Risk Management * Vendor Management * Life Cycle Methodology (LCM)* Disaster Recovery * Business Continuity * Solutions Architecture
* Spearheading the creation of the Project Management Office to deliver external and internal technology projects
* Program Manager of transition projects to support Fujitsu account operations and contractual requirements
* Leading demand/capacity planning work to support customer projects and long-term organizational development
* Implementing ITIL Project Management processes
(Division Outsourced to Fujitsu)
* Managed IT Project Managers with operating budget of $14 million and $16-20 million in capital project budgets for a customer base of 4,000+ employees.
* Facilitated the IS Portfolio upgrade to an Enterprise Portfolio Management System (Planview) enabling capacity/demand management, resource management, and standardization of project schedules.
* Managed the Microsoft Exchange Migration moving the company to a strategic enterprise platform and maximizing integration of company-wide systems.
* Led process improvements of the IT Project Life Cycle Methodology ensuring consistent and successful implementation of IT projects.
* Established a PM Mentoring practice to facilitate knowledge transfer from senior staff to less experienced staff
* Defined goals, objectives, responsibilities, competencies, and development plans for each Project Manager on the team creating a high quality and high performing team.
* Founding member of 'DiversityIS' and 'Hispanic and Bilingual Learning Alliance' (HABLA) employee networks enhancing diversity in the organization and workforce.
* Executed up to $12 million per year of projects, on time and on budget providing essential IT services to the company.
* Implemented IS Intake Process to triage new IS projects identifying and quantifying the IS development and support needed for critical business projects 80% faster than previous processes.
* Managed the Disaster Recovery for Claims Processing project ensuring the company could process 4 million claims per month for the 3.7 million customers if the data center was disabled.
* Led the Rapid Deployment of Desktop Technology for Business Continuity project ensuring that critical business functions could be recovered in the event one or more office buildings were unusable.
* Managed the Control-M Upgrade project ensuring that the integrated batch processing of customer claims was successfully monitored and executed.
* Created architecture process and application to estimate project infrastructure costs 75% faster than previous processes.
* Achieved 60% increase in ROI by implementing an enterprise-wide document and image management system.
* Led the IT Infrastructure Team; which served as the liaison to project managers, developers and corporate resources.
* Represented IT at the enterprise Project Management Council providing continual improvements to the Disney Project Life Cycle Methodology.
* Managed the mission critical Point of Sale (POS) Replacement ensuring merchandise operations have a stable, enterprise-level supportable system.
* Led the Automated Ticketing System upgrade ensuring the company can support millions of guests and integrate with external sales outlets and the Disney Stores.
* Managed the Disaster Recovery for Destination Disney project which was essential in protecting the company's newest strategic systems in the event of a data center loss.
* Nominated for the Partners in Excellence award - the most prestigious award at The Walt Disney Company.
* Spearheaded the approval, development, and implementation of the new Golf Reservation System resulting in revenue management improvements and a 60% ROI.
* Managed the enterprise procurement and implementation of the Hummingbird PCDOCS Document/Workflow Management resulting in a 30% ROI on the creation and maintenance of theme park ride operation manuals.
* Served as IT liaison to the Sports and Recreation division, which included strategic planning, project portfolio management, requirements management, financial planning, process education, asset management, and issue escalations.
* Managed as the Disney Property Management System Disaster Recovery project which was critical to the recovery of Resort Operations following a system disaster.
* Led the complete redesign and recreation of the Sports Event Management system in less than 1 year to meet the Y2K deadline and support the business operations.
* Implemented the General Ledger Business Objects Data Warehouse, the first of its kind for the company which enabled faster, increased financial reporting functionality.
* Led the Microsoft Office Platform Migration optimizing the enterprise desktop support and minimizing corporate licensing costs.
* Performed desktop application evaluations to select products that meet business needs.
* Provided 2nd tier support to business users.