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Career Objective

To be the best in the field of Information Technology, excel and earn a job which will assist me in my career growth, satisfaction and self development and help me achieve personal as well as organization goals.

Work experience

April 2016Present

Assistant System Administrator

Copycat Group
  • Assisting in administration. configuration and support of existing IT Infrastructure.
  • Assist in providing 1st level technical support in a Mixed Mac PC and server environment
  • Assist in maintaining system back-up, security contingency plans to ensure continuity and availability of existing business systems.
  • Assist in maintaining an inventory database of all internal IT soft wares and hardware.
  •   Keeping up with technology and continually ensuring that system enhancements and alterations are carried out to improve overall productivity and effectiveness 
  • Playing an active role in planning and implementations of ICT related projects.
  • Training end users on various applications to maximize utilization of Internal ICT resources.
  •  Playing an active role in creating, implementing, improving and sustaining internal ICT systems and procedures.

Oct 2015Mar 2016

System Administrator-Internship

Kenya Airways
  • Content Management in the Kenya Airways website (
  • Sharepoint Administration.
  • Troubleshooting customers/users faults to achieve fault resolution for all incidents in regards to the Website and Sharepoint 2013.
  • Liaising together with the developers to provide the business with efficiently functioning systems 
  • Server management and troubleshooting
  • Working with the internal IT support team on any requirements for equipment or systems that need specialization, including implementation and training
  • Advise clients on both existing and new technology
  • Knowledge transfer: train end users on systems administration
Aug 2015Oct 2015

Help desk Specialist-Internship

Copycat Limited
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Come up with flow chats to guide in the flow of a call from the time when an incidence occurs to the time it will be closed
  • Train engineers and external customers on how to use call the logging management system-Net helpdesk.
  • Maintain daily performance of computer systems i.e Net helpdesk and CRM.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems..
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
Jan 2015Mar 2015

System Administrator-Internship

Technical University of Kenya
  • Troubleshoot hardware, software and network operating system all I.T Computer Laboratories around the school.
  • Providing orientation to students on existing technology.
  • Conducting Lessons on Web design and Cloud computing to students. 
  • Provide Technical Assistance on printers and computers that break down around the school of business and management studies 
  • Provide network access to all staff and students Install workstations 
  • Connect and set up hardware.
  • Load all required software's required by staff and students on their personal an institutions computers.
Jan 2011Sep 2011

Cybercafe Attendant

Hillcer Computer Services
  • Assist customers when they have trouble or questions using computer soft wares such as Microsoft Office.
  • Adobe software and all software that are being used in the cyber cafe. Provide services such as encoding, printing.
  • Downloading and all other operations provided by the cafe. Computer maintenance and software installation. 
  • Troubleshoots different kinds of computer programs, hardware and soft wares.
  • Customer care for all customers that attend the cafe.Keeping accurate records of logs and inventories of the cafe.
  • Time customers of the number of minutes or hours they will use the computer or internet. 
  • Teaching computer packages such as MS Word, Excel, PowerPoint and MS Access


Dec 2016Jan 2016

Cisco Certified Network Associate

September 2016November 2016

Cyberoam Certified Network and Security Professional (CCNSP)

Sep 2012Apr 2015

Business Information Technology

Technical University of kenya

During my term doing Business information Technology is was equipped with the necessary Information Technology and computing skills, plus quantitative and modelling techniques to develop and maintain sophisticated business related computer systems. My coarse mainly focus on practical application of computing to business problem solving

Jan 2012Sep 2012

Hillcer Computer Services

Certificate in Computer Packages 

During my term during this course i was equipped with essential skills on  how to use various windows computer packages e. Ms word, Access, PowerPoint, Adobe Products e.t.c. During this course i was also equipped with skills in computer maintenance and Internet security (Ethical Hacking)

Jan 2007Nov 2011

Kenya Certificate in Secondary Education

Jamhuri High School
Jan 1999Nov 2007

Kenya Certificate in Primary Education

Valley Bridge Primary School


Administration skills

I have very good administration skills that i acquired during my internship at Copycat limited as a Human Resource Intern. Which include;

  • Ability to organize personal work priorities
  • Knowledge of filing and updating records
  • Ability to work independently and as part of a team
  • Excellent organizational skills
Computer Skills

I have skills in computer maintenance, ethical hacking and programs such as 

  • Visual Basic.
  •  Java
  • PHP
  • C++
  • Wordpress

During my course at the Technical University of Kenya, i was the class representative of the class of Business Information Technology September 2012. As a representative i acquired important skills such as ; 

  • Good communication and writing skills
  • initiative
  • Problem Solving


  • Playing and watching  Football
  • Playing Video Games
  • Reading
  • Socializing


Mrs. Kiilu
Head of Department Of Human Resource Management
Technical University of Kenya
Phone Number +254722889742

Miss Isabel
Teacher and Employer
Hillcer Computer School and Services
Phone Number +254727732814

Mrs Kamaita
Course Tutor
Technical University of Kenya
Phone Number +25472267707