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Profile

Actively pursuing an exploratory opportunity to effectively utilize a range of administrative and analytical skills obtained through education and work experience in several specialties that include but are not limited to:

Data Analysis

Logistics Coordination

Accounts Payable/Receivable

Sales

Strategic Planning

Customer Support

Payroll

Merchandising

Inventory Control

Order Entry

Communications

Shipping/Receiving

Database Management

Import/Export

Negotiations

Marketing

Purchasing

Sales Reporting

Research

Data Entry

Work History

Feb 2017Present

Inventory Controller

Switchboard Apparatus Inc.
  • Established inventory department for new company project/product by instituting SOPs causing more efficient resource utilization, proper material handling & delivery, and quality assurance.
  • Supervised and trained material handlers on best-practice techniques based overall on the project BOMs, requirements, milestones, and schedule by prioritizing interdepartmental goals.
  • Collaborated with purchasing & main facility to track vendor receipts, RMAs, material transfers, part discrepancies, and inventory levels minimizing waste of critical company resources.
  • Coordinated inbound/outbound shipments by operating PIT equipment to load/unload trucks based on OHSA standards leading to a clean, safe, and organized warehouse/shop environment.
  • Utilized company ERP to plan & maintain resources that allowed for more accurate and efficient labor tracking/scheduling, inventory management, and communication.
Apr 2016Feb 2017

Overnight Dispatcher

Windstar Inc.
  • Dispatched OTR, regional, and intermodal drivers with exact reference numbers, directions, comcheck/t-check for lumpers and fees leading to more on-track load completions.
  • Assisted warehouse personnel in planning & executing the consolidation of LTL freight in the most efficient matter that helped close gaps in dimensional capacity.
  • Posted trucks on DAT boards and searched for valuable freight consistent with LTL operations that generated extra revenue for unused assets and resources.
  • Cross-docked loads in TMW and created administrative folders to help staff accurately track the inbound and outbound of freight for more precise tracking and documentation.
Apr 2016Sep 2016

Administrative Assistant (Summer)

New World Van Lines
  • Managed & coordinated the Summer Vehicle Outsourcing Program with 3rd party carriers by assessing capacity, expenses, and customer urgency that improved previous communication gaps.
  • Developed & maintained a master Excel file that utilized advanced formulas such as VLOOKUPs and macros to compile and track the status of each outsourced vehicle by carrier, account, and unique registration numbers that reduced service-fail rates.
  • Assisted customer service/dispatchers with acquisition of labor resources and accessorial materials to complete pending or live moves with an overall focus to keep costs down.
Sep 2015Apr 2016

Dispatcher/Procurement Clerk

ImagIT Solutions
  • Generated & dispatched service calls tickets received via phone/email and coordinated with engineer to provide ongoing communications to customer on status of service call.
  • Designed & composed instructional manuals on use of internal systems and advised on instituting new processes for engineering & dispatch departments that resulted in more efficient coverage.
  • Recruited independent contractors/firms for projects & emergencies and negotiated rates directly to minimize the cost of labor resources by an average of 15-20%.
  • Conducted research on the purchase and sale of assets for ongoing & upcoming projects that reduced overall costs and maximized resale value.
  • Maintained & updated files for specific contractor specialty & availability in order to forecast, coordinate, and schedule weekly resource requirements.
Jun 2015Mar 2016

Overnight Dispatcher/Tracker (Summer)

BMM Transportation
  • Frequently updated the tracking system by noting arrival/departure times at shipping/receiving sites and provided check-call details on every load.
  • Maintained a constant flow of information between carriers, sales/management team, and customers to effectively communicate status of freight, issues, or requests.
  • Developed a standard model to gather and enter directions into the system to ensure that drivers always had a concise and correct course to follow to their destination.
Jan 2015Sep 2015

Account Manager/Customer Service

Veterans Distribution of Chicago
  • Administered the transition of account management roles and improved overall KPI scores by 25-50% above target levels.
  • Monitored the inbound receipt and outbound delivery operations of both cabinet and off-site wine accounts to ensure customer satisfaction.
  • Reconciled and settled all cabinet orders that went out for delivery and adjusted figures accordingly based on counts, retries, and accessibility.
  • Received incoming and made outgoing calls from/to customers that required research and resolution of particular issues in a timely manner.
Aug 2011Jan 2015

Overnight Operations Clerk/Customer Service

Veterans Distribution of Chicago
  • Ensured that every individual customer order was reviewed and accurately processed that limited issues only to inventory discrepancies by coordinating shipping with warehouse personnel.
  • Logged specific customer returns and transmitted nightly EDI report to confirm all orders which were refused, returned, or not delivered were properly tracked and coded.
  • Generated nightly max report for management and operation staff by effectively detailing all current and potential problems that needed to be immediately addressed.
  • Assisted customer service in the research and resolution of customer inquiries and requests.

Education

Aug 2002Dec 2006

Florida International University
  • Florida Bright Futures Scholarship recipient.
  • Completed courses include: Biology I w/lab, Chemistry I & II w/respective labs, Physics w/Calculus I & lab, Calculus I & II, Literary Analysis, Theater Appreciation, Principles of Macroeconomics, Comparative Economic Systems, Engineering Economy, Computer Programming, and Religious Analysis.

Skills

Office Equipment & Hardware

Print/Copy/Fax/Scan/Multi-line Phones/Filing & Organization; Computers & Mobile Devices

Communications

Bilingual; English & Spanish languages fluently spoken and written

Internet

Advanced Search/Browsing & Research; Internet Explorer, Firefox, Chrome, Safari; Social Media

Touch Typing/Data Entry

70+ WPM/10,000+ alpha-numeric KPH

Microsoft Office

Office365, SharePoint, Word, Excel, Outlook, PowerPoint, and Access

Software

Windows OS, Android OS, iOS, Skype/for Business, Adobe, Asana, Autotask, DAT 360, Google Docs & Apps, SAP, TMW, and UPS & FedEx platforms

Marketing & Design

Branding, Copywriting, SEO, Trendspotting 

Planning & Project Management

Scheduling, Budgeting, Scoping, & Quality Assurance management