Download PDF


Actively pursuing an exploratory opportunity to effectively utilize a range of administrative and analytical skills obtained through education and work experience in several specialties that include but are not limited to:

  • Data Analysis                                  Logistics Coordination               Accounts Payable/Receivable           Sales
  • Strategic Planning                        Customer Support                        Payroll                                                        Merchandising
  • Inventory Control                          WMS Order Entry                          Communications                                    Shipping/Receiving
  • Database Management               Import/Export                               Negotiations                                             Marketing
  • Purchasing                                       Sales Reporting                            Research                                                     Data Entry

Work History

Apr 2016Present

Overnight Dispatcher

Windstar Inc.
  • Dispatched OTR, regional, and intermodal drivers with exact reference numbers, directions, comcheck/t-check for lumpers and fees leading to more on-track load completions.
  • Assisted warehouse personnel in planning and executing the consolidation of LTL freight in the most efficient matter that helped close gaps in dimensional capacity.
  • Posted trucks on DAT boards and searched for valuable freight consistent with LTL operations that generated extra revenue for unused assets and resources.
  • Cross-docked loads in TMW and created administrative folders to help staff accurately track the inbound and outbound of freight for more precise tracking and documentation.
Apr 2016Sep 2016

Administrative Assistant (Summer)

New World Van Lines
  • Managed and coordinated the Summer Vehicle Outsourcing Program with third party carriers by assessing capacity, expenses, and customer urgency that improved previous communication gaps.
  • Developed and maintained a master Excel file that utilized advanced formulas such as VLOOKUPs and macros to compile and track the status of each outsourced vehicle by carrier, account, and unique registration numbers that reduced service fail rates.
  • Assisted customer service/dispatchers with the acquisition of labor resources and accessorial materials to complete pending or live moves with an overall focus to keep costs down.
Sep 2015Apr 2016

Dispatcher/Procurement Clerk

ImagIT Solutions
  • Generated and dispatched new service calls tickets received via phone/email and coordinated with engineer to provide ongoing communications to customer on status of service call.
  • Designed and composed instructional manuals on the use of our internal systems and advised on instituting new processes for engineering & dispatch departments that resulted in more efficient coverage.
  • Recruited independent contractors/firms for projects & emergencies and negotiated rates directly to minimize the cost of labor resources by an average of 15-20%.
  • Conducted research both on the purchase and sale of assets for ongoing & upcoming projects that reduced overall costs and maximized resale value.
  • Maintained and updated files that dealt directly with contractor specialties & availability in order forecast, coordinate, & schedule weekly resource requirements.
Jun 2015Mar 2016

Overnight Dispatcher/Tracker

BMM Transportation
  • Frequently updated the tracking system by noting arrival/departure times at shipping/receiving sites and provided check call details on every load.
  • Maintained a constant flow of information between carriers, sales/management team, and customers to effectively communicate status of freight, issues, or requests.
  • Developed a standard model to gather and enter directions into the system to ensure that drivers always had a concise and correct course to follow to their destination.
Jan 2015Sep 2015

Account Manager/Customer Service

Veterans Distribution of Chicago
  • Oversaw transition of account management and improved KPI scores to exceptional levels.
  • Monitored inbound/outbound and delivery operations of both cabinet and off-site wine accounts to ensure customer satisfaction.
  • Reconciled and settled all cabinet orders that went out for delivery and adjust accordingly based on counts, retries, and accessibility.
  • Received incoming and makes outgoing calls from/to customers that requires research and resolution.
Aug 2011Jan 2015

Overnight Operations Clerk/Customer Service

Veterans Distribution of Chicago
  • Ensured that every individual customer order was reviewed, accurately processed, and limited issues only to inventory discrepancies by coordinating shipping with warehouse personnel.
  • Logged specific customer returns and transmitted nightly EDI report to confirm that all orders which were refused, returned, or not delivered were properly tracked and coded.
  • Generated nightly max report for management and customer service staff by effectively detailing all current and potential problems that needed to be followed upon.
  • Assisted customer service in the research and resolution of customer inquiries and requests.
Sep 2009Aug 2011

Principal/Chief Operations Officer

Iloominations Inc.
  • Vetted, contacted, and negotiated terms with rug manufacturers abroad in order to limit cost of production and ensured a constant open-channel of communication to avoid delays.
  • Instituted operations strategy beginning with copywriting and brand development that was executed through marketing and advertising campaigns.
  • Identified and engaged potential customers, submitted orders for review and production, while handling all financial aspects of the transaction.
  • Coordinated inbounds with customs in order to expedite and clear finished goods on schedule.
Nov 2008Sep 2009

Inventory/Shipping Manager

HP Tuners
  • Centralized the entire inventory ranging from piece goods to finish goods that were initially scattered throughout different locations in order to keep an accurate account of supplies.
  • Gathered and assembled product-sets based on the customer's order and shipped domestic and international packages using UPS Worldwide software platform.
  • Answered all customer inquiries about their packages, shipping costs, delivery time, and proactively resolved all logistical problems that had the potential to surface.
Dec 2007Oct 2008

Production Planner

Hart Schaffner & Marx
  • Eliminated persistent in-stock issues during SAP implementation and transition by extracting and analyzing data from sales and inventory reports to accurately forecast the demand of individual programs based on hanging, WIP, and raw material levels.
  • Planned the issuing and cutting of domestic and offshore programs to meet the 26 week in-stock forecast that resulted in increased customer fill-rates, while recommending the purchase of raw materials to keep pipeline flowing.
  • Maintained the planned independent requirements and SKU distribution profiles of over 500 in-stock and seasonal items by coordinating logistics of BOMs, routing, planning, cutting, and release stages.
  • Relieved customer service daily during four hour intervals in order to reduce missed opportunities by receiving an average of 25 extra customer orders that were entered and tracked in WMS.
Nov 2005Jul 2007

Administrative Assistant

Azhar's Oriental Rugs
  • Generated a daily sales report, reconciled money to be deposited into corporate accounts, evaluated and reported issues in accounts payable/receivable of vendors and customers.
  • Completed the biweekly payroll of 20+ company employees and issued corporate checks to independent contractors in accordance to respective state and federal tax laws.
  • Proposed the purchase of products for a new business venture, issued purchase orders, reviewed proforma invoices, bill of ladings, line of credits, and wire transfers.
  • Organized and scheduled bilateral communications with lawyers, bankers, customs brokers, merchants and acted as a liaison in negotiating cost-effective terms and conditions.


Aug 2002Dec 2006

Florida International University
  • Florida Bright Futures Scholarship recipient.
  • Completed courses include: Biology I w/lab, Chemistry I & II w/respective labs, Physics w/Calculus I & lab, Calculus I & II, Literary Analysis, Theater Appreciation, Principles of Macroeconomics, Comparative Economic Systems, Engineering Economy, Computer Programming, and Religious Analysis.


Office Equipment & Hardware

Print/Copy/Fax/Scan/Multi-line Phones/Filing & Organization; Computers & Mobile Devices


Bilingual; English & Spanish languages fluently spoken and written


Advanced Search/Browsing & Research; Internet Explorer, Firefox, Chrome, Safari; Social Media

Touch Typing/Data Entry

70+ WPM/10,000+ alpha-numeric KPH

Microsoft Office

Office365, SharePoint, Word, Excel, Outlook, PowerPoint, and Access


Windows OS, Android OS, iOS, Skype/for Business, Adobe, Asana, Autotask, DAT 360, Google Docs & Apps, SAP, TMW, and UPS & FedEx platforms

Marketing & Design

Branding, Copywriting, SEO, Trendspotting 

Planning & Project Management

Scheduling, Budgeting, Scoping, & Quality Assurance management