Alfred Liebenberg

Work History

Work History
Oct 2009 - Present

Waiter

Spur Steak Ranch
Jun 2012 - Present

Team Leader

Ctrack
Jun 2012 - Present

Team Leader

Ctrack
  1. MAIN JOB ROLES AND RESPONSIBILITIES

  • Motivating and inspiring team agents to maintain and/or improve on their daily KPI’s.

  • Improve service delivery of agents in their teams

  • Facilitating effective communication among the members of team.

  • Exceeding and meeting departmental objectives

  • Creating sense of ownership among agents and resolving agent issues, if any.

  • Encouraging, supporting, and motivating team members.

  • Looking constantly for development as well as continuous improvement in the entire team.

  • Monitoring, organizing, and coaching team on a day-­to­-day basis.

  • Ensuring that the employees follow their schedules properly as designed.

  • Handling escalated calls, complaints, questions, and queries as necessary.

  • Facilitating cross ­functional communication among agents for improved working conditions.

  • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

  • To adhere to all Departmental and Company Policies, Procedures and SOP’s

  • To complete any other task or duty management may reasonably expect of yo

Apr 2011 - May 2012

Call centre Supervisor

MMT Incorporated

Primary Tasks:

To collect money adjacent to targets/goals set by management. To complete OPR Reports & CQM reports daily to predict agents performance. To manage all accounts within the SLA as noted. To pull Queue reports & monitor to enhance critical work done.

Secondary Tasks:

Visible Supervision. To manage day to day risks/opportunities to ensure daily tasks are done/reached. To do daily and monthly reporting to manage volumes of work. To set up meetings with staff to discuss norms/standards on work. Weekly coaching of staff. Discussing targets and strategies. Monthly meetings with clients to discuss monthly performances. Managing Agents - Work and Absenteeism. Assist staff with queries. Ensure risks on daily/monthly work flow/work done and identify as resolved. Liaison with clients & debtors through e-mail & telephone. Utilize reports such as CT Reporter, Real Connect, Excalibur to advantage the collections & targets. Motivation of all Agents. Training of staff, and ensuring professional standards kept to.

Managing daily, weekly and monthly targets.Ensuring agents are aware of progress and assisting them in reaching targets.

Alternative tasks.

Liaison with Metonomy, Transunion and XDS.Account dissection, importing of new data to system.

Feb 2010 - Apr 2011

Debt collecter

MMT Incorporated

Call and e-mail debtors to inform them of debt and negotiate repayment terms.

Feb 2009 - Sep 2009

Assistant Manager

Tekkie Town

Managing staff

Ordering Stock

Security in store

Making sure store runs smoothly

Reaching targets

Communicating needs of staff to headoffice

Customar enquiries and complaints

Customar satisfaction

Banking and cash-ups

Administration of all docoments and staff members

Contracts of casual staff members

Representitive of company and image of store

Sales

Merchandising

Working with top and bottom selling products

Stocktakes in all Pretoria stores

Sep 2008 - Dec 2008

Human recource officer

Plaaskombuis Country Estate

I made sure all guests were satisfied at all times, and seeing that thierevery need is cared for.

I also managed the guest house when owners were not present.

Apr 2008 - Sep 2008

Optical Assistant

Specsavers

Ordering stock

Booking in stock

Stocktakes

Helping customars

Making appointments

Sales

Invoicing

Telephonic duties

Sending orders to laboratory

Nov 2006 - Apr 2008

Barman and waiter

M-Cafe Cocktail Lounge

Education

Education
Jan 2000 - Dec 2005

Matric with exemption

Hoërskool Driehoek

Math

English

Afrikaans

Science

Geography

Computer Studies

Skills

Skills

Supervisory Managment

Motivation

I strive to reach my goals with perfection and speed. I show my love for my work with pride and joy.

Optical assistant course

I completed a training course in PE at Specsavers Head Office and completed it with a 90% + average.  

Leadership

Supervisor of Call centre

Interest

Music

Meeting and interacting with people

Being the best at what I do

To be a top performer

Always hardworking

Reaching goals  and targets