Director, Business Program Management
Visa Debit Processing Services
Lead team Business Program Managers in oversight of program/project execution introducing and enhancing electronic funds-based products: Risk/Fraud Management, Prepaid, ATM, Regional Networks/Gateway, and Core systems.
- Knowledge Management: Developed and deployed SharePoint-based knowledge portal to improve the current project management practice. Enhance project knowledge repositories to track and report on Sarbanes-Oxley mandated artifacts through the development lifecycle.
- Risk Management Task Force: Working with business and technical teams, developed the process to alleviate project conflicts within releases.
- Crisis Management: Improved and refined Emergency Operations functions as part of the Regional Incident Management Team. Created logistics processes and templates to assist during emergencies.