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Objective: Become pivotal support professional to a large group/firm

I have long supported executives in major verticals including real estate, medical and business to business. My ability to handle time constraints, major projects, and build professional relationships,  will allow me to be a major asset within any corporation/company.

Work experience

Nov 2014Present

Sales and Marketing Analyst

Bonded Logistics, Inc
  •  Analytic reporting for all social, website and communication streams 
  • Collecting, preparing and importing of prospect data into our CRM system for sales and marketing efforts
  • Improved social media management by implementing new mainstream operations with automation
  • Improved user engagement by 20%
  • Graphic/ media creation for flyers, social media and print
  • Conversion& management of prospect data for sales associates and Director
  • Performed regular scans on CRM data and ensure data quality is maintained and free of duplicates
Jun 2012Present

System Admin/Support Technician

  • Inbound order administrator; direct orders to proper department and handling any customer issues
  • Uniquely identified with user concerns, actively listening for key concerns and empathetically giving resolution methods.
  • System administrator and training for call specialists
May 2014Sep 2014

Technical Consultant

  • Provide user level technical support for end users, computers, printers, etc. 
  • Provide user level training on daily applications used, including, MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.
  • Assist with end user system updates and monitoring, including: spyware removal and testing, virus checking, ensuring cloud backup of data files, etc.
Feb 2013Mar 2014

Human Resources/ Quality Control Assistant

  •  Central support for Human Resources and Quality Departments.
  • Coordinated employee records from hard copy to soft copy.
  • Comprised employee data reports by assembling, preparing, and analyzing data from management and ADP time recording
  • Maintained quality service by following organization standards, ISO regulations and standardized warehouse instructions.
Aug 2008May 2012

Enterprise Account Manager

  • Remote administrative assisting and paralegal services.
  • Appointment scheduling, bookkeeping, payroll administration and more. 
Feb 2007Jul 2008

Executive Assistant

  • Assistant to over 6 purchasing specialist with everyday scheduling, contract and pricing tasks.
  • Gathered sourcing and pricing information from vendors and international warehousing services
  • Meeting coordination, project assisting for board members and purchasing group
Jun 2001Dec 2005

Administrative Assistant

  • Answering inbound calls on multi-line system 
  • Completing and explaining contracts with clients.
  • Light office management such as ordering supplies.
  • Personal assistant to agent
  • Duties not limited to: home staging for showcases, travel arrangements, and calendar maintenance. 



Business Management 

Western Governors University

Business systems, payroll, incorporation and documentation/reporting.


College Preparatory High School

St.Vincent High School

French scholar, newspaper co-editor and  student council treasurer


Volunteer for Ronald McDonald House, Sickle Cell Foundation and Wounded Warrior Project.


Microsoft Office

Outlook, Word, Powerpoint, Excel and Publsiher certified user.


CRM, SalesIQ, Form builder, Campaigns, Social, Invoice and Meeting


Drive,Hangouts, Docs, Gmail, Youtube and Business page setup/maintenance

Adobe Creative 

Illustrator, Dreamweaver and Photoshop


Facebook, Twitter, LinkedIn, Tumblr, Reddit, Hootesuite, Buffer, Sproutsocial


System Administrator, Dashboard customization and campaign marketing using add on modules