Summary

Objective: Become pivotal support professional to a large group/firm

I have long supported executives in major verticals including real estate, medical and business to business. My ability to handle time constraints, major projects, and build professional relationships,  will allow me to be a major asset within any corporation/company.

Work History

Work History
Nov 2014 - Present

Sales and Marketing Analyst

Bonded Logistics, Inc
  •  Analytic reporting for all social, website and communication streams 
  • Collecting, preparing and importing of prospect data into our CRM system for sales and marketing efforts
  • Improved social media management by implementing new mainstream operations with automation
  • Improved user engagement by 20%
  • Graphic/ media creation for flyers, social media and print
  • Conversion& management of prospect data for sales associates and Director
  • Performed regular scans on CRM data and ensure data quality is maintained and free of duplicates
Jun 2012 - Present

System Admin/Support Technician

E411
  • Inbound order administrator; direct orders to proper department and handling any customer issues
  • Uniquely identified with user concerns, actively listening for key concerns and empathetically giving resolution methods.
  • System administrator and training for call specialists
May 2014 - Sep 2014

Technical Consultant

Sykes
  • Provide user level technical support for end users, computers, printers, etc. 
  • Provide user level training on daily applications used, including, MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.
  • Assist with end user system updates and monitoring, including: spyware removal and testing, virus checking, ensuring cloud backup of data files, etc.
Feb 2013 - Mar 2014

Human Resources/ Quality Control Assistant

MPUS
  •  Central support for Human Resources and Quality Departments.
  • Coordinated employee records from hard copy to soft copy.
  • Comprised employee data reports by assembling, preparing, and analyzing data from management and ADP time recording
  • Maintained quality service by following organization standards, ISO regulations and standardized warehouse instructions.
Aug 2008 - May 2012

Enterprise Account Manager

V.A. G, LLC
  • Remote administrative assisting and paralegal services.
  • Appointment scheduling, bookkeeping, payroll administration and more. 
Feb 2007 - Jul 2008

Executive Assistant

JCB
  • Assistant to over 6 purchasing specialist with everyday scheduling, contract and pricing tasks.
  • Gathered sourcing and pricing information from vendors and international warehousing services
  • Meeting coordination, project assisting for board members and purchasing group
Jun 2001 - Dec 2005

Administrative Assistant

ReMax
  • Answering inbound calls on multi-line system 
  • Completing and explaining contracts with clients.
  • Light office management such as ordering supplies.
  • Personal assistant to agent
  • Duties not limited to: home staging for showcases, travel arrangements, and calendar maintenance. 

Education

Education
2014 - 2016

Business Management 

Western Governors University

Business systems, payroll, incorporation and documentation/reporting.

2000 - 2003

College Preparatory High School

St.Vincent High School

French scholar, newspaper co-editor and  student council treasurer

Volunteerism

Volunteer for Ronald McDonald House, Sickle Cell Foundation and Wounded Warrior Project.

Skills

Skills

Microsoft Office

Outlook, Word, Powerpoint, Excel and Publsiher certified user.

Zoho

CRM, SalesIQ, Form builder, Campaigns, Social, Invoice and Meeting

Google 

Drive,Hangouts, Docs, Gmail, Youtube and Business page setup/maintenance

Adobe Creative 

Illustrator, Dreamweaver and Photoshop

SMM

Facebook, Twitter, LinkedIn, Tumblr, Reddit, Hootesuite, Buffer, Sproutsocial

Salesforce

System Administrator, Dashboard customization and campaign marketing using add on modules