Alexandru Ianculescu

  • Bucharest, Romania, RO
Alexandru Ianculescu

Dynamics CRM Support Engineer

Work History

Work History
Dec 2014 - Present

Technical Support Engineer

Microsoft

In December 2014 i became a full time employee at Microsoft and also a dedicated Premier support engineer. I set up my development plan to management and, based on this, starting with the month of June 2015 i started leading a project for the Romanian CRM team: New Hire Assistance. This project places me as a virtual tech lead for the new hire team and i am responsible for their ramp-up and progress through the company for 6 months. After the first month into the project, our KPIs have gone up by 50% compared to the previous month and the team had only positive feedback about my work and impact into their daily activity.

Sep 2013 - Dec 2014

CS - Support Engineer

Microsoft

I was a frontline support engineer for Dynamics CRM Online for 6 months, after which, thanks to my outstanding results, i was promoted to the Second Level escalation team that was also handling Premier customer as a back-up team for the main Premier support team.

Jul 2012 - Sep 2013

HelpDesk Support Engineer

TECHTEAM GLOBAL/Stefanini

Helpdesk technician A2 for Stefanini on the Heinz Project. First level support for an ITO
project with the highest technical requirements in the company.
Among other responsibilities: Troubleshooting and full first line support for the client including account creation, administration, hardware and software administration, Active Directory administration, Exchange Management Console 2010 mailbox administration, etc.

Dec 2010 - Jul 2012

Hardware Field Support Engineer

SC CYBERNET SRL

IT Engineer for SC CYBERNET SRL. IT Hardware and software support for a variety of
customers. Personal computing and corporate computing challenges including structured
network build-up and implementation, hardware troubleshooting and solution design.
In Cybernet SRL I worked with almost all IBM System X servers, from configuring the hardware
characteristics to troubleshooting defective components such as faulty hardware, DOA
components, delivery and installation of hardware to the client, network build up and setup, hardware monitoring and troubleshooting

Education

Education
2009 - 2011

Masters degree in Aerospace Propulsion, Chemical and Phonic Pollution

Politechnical University of Bucharest, Faculty of Aerospace Engineering

Master / Postuniversitary degree

2005 - 2009

University (graduate)

Politechnical University of Bucharest, Faculty of Aerospace Engineering

Specialization: Propulsion Systems

Certifications

Certifications
Feb 2015 - Present

MCPS: Microsoft Certified Professional 

Microsoft
Feb 2015 - Present

MS: Microsoft Dynamics CRM 2013 Applications

Microsoft
May 2015 - Present

MS: Implementing Microsoft Azure Infrastructure Solutions

Microsoft

Text Section

During my almost 2 years of working form Microsoft, i have constantly strived to exceed expectations and I managed to do so, testimony of which is my ascension in the team. During the first two months of the New Hire Assistance program, my impact has been visible, and my collaboration with all the managers of various teams has given me a very good overview of what a Technical Advisor/Team manager role aspirant needs to have. My soft skills recommend me for such as position, as does my pleasure to work with people and help them obtain the best out of themselves, all of this without forgetting the needs and priorities of the company.