Skills

Skills

Programing

  Programming languages: Macromedia Dreamweaver, Flash, and HTML. Applications: Macromedia Dreamweaver, Flash, HTML (website development) I am experienced in common machine learning techniques alongside Macromedia Dreamweaver, Flash, and HTML.   Experience imagining and working with Apple Mac OSX v10.0 up to date v.10.8    

Microsoft

  MCP (Microsoft Certified Professional) MOS 2007(Microsoft Office 2007 -Specialist) MCTS Vista (Microsoft Certified Technology Windows Vista Configuration) Specialised MS Windows Vista operating system, troubleshooting and debugging a particular Microsoft technology. Installing and upgrading Windows Vista             Configuring and troubleshooting Post-installation system settings Configuring Windows security features Configuring network connectivity Configuring applications included with Windows Vista. Maintaining and optimizing systems that run Windows Vista Configuring and troubleshooting mobile computing   MCITP EST (Microsoft Certified IT Professional Enterprise Desktop Support Technician)             Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security   MCITP EST 7 (Microsoft Certified IT Professional Enterprise Desktop Support Technician 7) Installing, Upgrading, and Migrating to Windows 7 Deploying Windows 7 Configuring Hardware and Applications Configuring Network Connectivity Configuring Access to Resources Monitoring and Maintaining Systems that Run Windows 7 Configuring Backup and Recovery Options     

Objective

Seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst I continue to further develop my skills and knowledge in this field. 

Custom

References Available on demand

Portfolio

Work History

Work History

Floor Supervisor

Hilton Kensington

Organized with excellent communication skills  Friendly personality with the ability to supervise staff 

Check the rooms are to the expected standards  Supervise all areas of the department,

Involved in training and developing current employees 

Working within a close hard working team

Ensure communication meetings are conducted and post-meeting minutes generated.

Manage staff performance issues in compliance with company policies and procedures.

Jan 2012 - Apr 2013

Deputy Head Housekeeper

Premier Inn Terminal 5

As a Deputy Housekeeper, I am responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest focus and Member experience. Assisting the head housekeeper and monitor standards. Specifically, I am responsible for performing the following tasks to the highest standards:

Assist with overseeing Housekeeping operations.

Operate within departmental budgets through effective stock and cost controls and well-managed schedules.

Support departmental targets and objectives, work schedules, budgets, and policies and procedures.

Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork.

Ensure team members have an up-to-date knowledge of all room categories and amenities.

Assist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

Ensure staffing levels cover business demands.

Ensure ongoing training to support Head Housekeeper.

Ensure communication meetings are conducted and post-meeting minutes generated.

Manage staff performance issues in compliance with company policies and procedures.

Support managing, training and developing the Front Office team.

Deputise in absence of Head Housekeeper.

Assist other departments wherever necessary.

Recruiting and interviews potential staff makes sure that all employees follow the company objectives and documents turnover levels in efforts to reduce them.

As a staff trainer I am responsible for conducting orientation and making arrangements for training new employees. Evaluating the effectiveness of training and recommends areas that the staff need more training on. 

Sep 2010 - Dec 2011

Assistant F&B Manager

Hilton Terminal 4

AsAssistant F&B Manager I was responsible for supervising the restaurant, room service and bar team in a rotational basis as well as for ensuring that guest receive fast, friendly and efficient food and beverage service during their stay.

Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary

Monitors work of employees to ensure that established policies and procedures are being followed.

Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.

Counsels, guides and instructs assigned personnel in the proper performance of their duties.

Prepares and coordinates the periodical performance reviews of assigned personnel.

Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.

Interview potential employees who have been recommended by Personnel.

Manages the day-to-day operation of the outlet in accordance with established policies and procedures.

Establishes and administers training programs within the outlet, including new employee orientation.

Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.

Coordinates the maintenance and development methods for high quality preparation of food and drink

Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.

Maintains and instructs assigned personnel as to safety policies and procedures and follows

Acts immediately on all customer complaints to ensure that corrections are made when possible.

Education

Education
Sep 2005 - Jun 2009

Information and Communication Technology

UPG Ploiesti

ICT (Information and Communications Technology)

Specialized in MS Windows Operation system, troubleshooting and debugging a particular Microsoft technology, hardware, network systems and components.

Database Management; System Analysis & Design; Networking; Introduction to Computer Science and HTML; Application Software Strategies; JAVA Programming; PC Service & Support Internet Based Training; PC Basics Hardware; Data Communications, Networks and Multimedia

MCP (Microsoft Certified Professional)

MOS 2007(Microsoft Office 2007 -Specialist)

MCTS Vista (Microsoft Certified Technology Windows Vista Configuration)

Specialised MS Windows Vista operating system, troubleshooting and debugging a particular Microsoft technology.

Installing and upgrading Windows Vista

            Configuring and troubleshooting Post-installation system settings

Configuring Windows security features

Configuring network connectivity

Configuring applications included with Windows Vista.

Maintaining and optimizing systems that run Windows Vista

Configuring and troubleshooting mobile computing

MCITP EST (Microsoft Certified IT Professional Enterprise Desktop Support Technician)

            Installing a Windows Desktop Operating System

Managing and Troubleshooting Access to Resources

Configuring and Troubleshooting Hardware Devices and Drivers

Configuring and Troubleshooting the Desktop and User Environments

Troubleshooting Network Protocols and Services

Configuring and Troubleshooting Applications

Resolving Issues Related to Usability

Resolving Issues Related to Application Customization

Configuring and Troubleshooting Connectivity for Applications

Configuring Application Security

MCITP EST 7 (Microsoft Certified IT Professional Enterprise Desktop Support Technician 7)

Installing, Upgrading, and Migrating to Windows 7 Deploying Windows 7

Configuring Hardware and Applications

Configuring Network Connectivity

Configuring Access to Resources

Monitoring and Maintaining Systems that Run Windows 7

Configuring Backup and Recovery Options 

Sep 2005 - Jun 2009

UPG

Certifications

Certifications

Microsoft Certified Professional

Microsoft