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I’m seeking a position within the IT/Telecommunication industry.


Pre and Post Sales Engineer with 9 years experience in customer support. Graduated in Electrical Engineering and Extended Education in Marketing Management. Through knowledge of virtualization technologies, data centers and TCP/IP networks.

Work experience

Mar 2005Present

Pre and Post Sales Engineer

Mirapath Inc

Mirapath is a reseller specialized in data centers and labs. As a Sales Engineer I help the sales reps in meeting with customers and based on the conversation I present the possible solutions. During the products evaluation, I'm responsable for the installation at the customer site, making sure that everything is operational. In the post-sale, I support the customers during the installation phase and also report problems and bugs found to the manufactures.

My main functions here are:

  • Identify opportunities and requirements with customers
  • Develop a solution based on the customer's requiments
  • Plan and install the evaluation testing envirnment
  • Search of new vendors
  • Sales reps training
  • On-site training
  • Post-sales support and follow-up
  • Report bugs to manufactures
  • Server Virtualization
Dec 2000Feb 2005

Services Supervisor and Technical Support Analyst

Cyclades Brasil

Cyclades is a a multi-serial cards, routers and out-of-band access servers manufacture. As a Services Supervisor I was responsible for the delivery, installation and maintanence of the products bought by big carriers as Embratel, Telemar and Brasil Telecom. I also worked with the companies that performed the installation and maintanence.

As a technical support analyst I used to help customers during installation, troubleshoot problems and report them to the engineers. I did both phone and on-site support. I also was responsible for writing end users’ training materials.

My main functions there were:

  • Interface between Cyclades big carriers like Embratel, Telemar and Brasil Telecom
  • Logistic, instalation and maintanence of routers sold to those carriers
  • Search for new oportunities inside the accounts
  • Search and certification of 3rd party partners for installation and maintanence
  • Technical Support by phone and on-site
  • Troubleshoot WAN and LAN issues
  • Read and understand IP debug messages
  • Write end users’ training material


May 2007May 2009

Marketing Management Extension

UC Santa Cruz
  • Global Marketing Management
  • Negotiating in Sales and Marketing
  • Integrated Marketing Communication
  • Presentation Skills for Engineers
  • Product Management: Moving the Product to Market
  • Power of Market Research
  • Web Marketing and Search Engine Marketing
  • Sales and Marketing, Fundamentals
  • Marketing Principles

Bachelor of Electrical Engineering

Universidade de Mogi das Cruzes


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VMware Certified Professional