Alexandre Oliveira

Alexandre Oliveira

Objective

I’m seeking a position within the IT/Telecommunication industry.

Summary

Pre and Post Sales Engineer with 9 years experience in customer support. Graduated in Electrical Engineering and Extended Education in Marketing Management. Through knowledge of virtualization technologies, data centers and TCP/IP networks.

Work History

Work History
Mar 2005 - Present

Pre and Post Sales Engineer

Mirapath Inc

Mirapath is a reseller specialized in data centers and labs. As a Sales Engineer I help the sales reps in meeting with customers and based on the conversation I present the possible solutions. During the products evaluation, I'm responsable for the installation at the customer site, making sure that everything is operational. In the post-sale, I support the customers during the installation phase and also report problems and bugs found to the manufactures.

My main functions here are:

  • Identify opportunities and requirements with customers
  • Develop a solution based on the customer's requiments
  • Plan and install the evaluation testing envirnment
  • Search of new vendors
  • Sales reps training
  • On-site training
  • Post-sales support and follow-up
  • Report bugs to manufactures
  • Server Virtualization
Dec 2000 - Feb 2005

Services Supervisor and Technical Support Analyst

Cyclades Brasil

Cyclades is a a multi-serial cards, routers and out-of-band access servers manufacture. As a Services Supervisor I was responsible for the delivery, installation and maintanence of the products bought by big carriers as Embratel, Telemar and Brasil Telecom. I also worked with the companies that performed the installation and maintanence.

As a technical support analyst I used to help customers during installation, troubleshoot problems and report them to the engineers. I did both phone and on-site support. I also was responsible for writing end users’ training materials.

My main functions there were:

  • Interface between Cyclades big carriers like Embratel, Telemar and Brasil Telecom
  • Logistic, instalation and maintanence of routers sold to those carriers
  • Search for new oportunities inside the accounts
  • Search and certification of 3rd party partners for installation and maintanence
  • Technical Support by phone and on-site
  • Troubleshoot WAN and LAN issues
  • Read and understand IP debug messages
  • Write end users’ training material

Education

Education
May 2007 - May 2009

Marketing Management Extension

UC Santa Cruz
  • Global Marketing Management
  • Negotiating in Sales and Marketing
  • Integrated Marketing Communication
  • Presentation Skills for Engineers
  • Product Management: Moving the Product to Market
  • Power of Market Research
  • Web Marketing and Search Engine Marketing
  • Sales and Marketing, Fundamentals
  • Marketing Principles
1999 - 2003

Bachelor of Electrical Engineering

Universidade de Mogi das Cruzes

Skills

Skills

Blade Servers

Linux

Data Center Technologies

VMware

Certifications

Certifications

APC Sales Professional for Data Center

APC

Avocent Reseller Technical Certification

Avocent

VMware Sales Professional

VMware

VMware Certified Professional

VMware