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ALEXANDRA Lanchester

  • 40 Warren House Walk, Sutton Coldfield, West Midlands, B76 1TS
  • 07931356804

Work experience

Apr 2015Present

Process Improvement First Line Manager


As part of the DHL Graduate Scheme.

  • Developing a CI culture and process improvements.
  • Providing management, expertise, collation and guidance for Continuous Improvement projects and activities within the areas designated.
  • Managing CI projects for all designated operations to provide broader business benefit and a centralised focus.
  • Assisting with Continuous Improvement proposals, coordinating, reporting and monitoring progress.
Sep 2014Apr 2015

Warehouse First Line Manager


As part of the DHL Graduate Scheme.

  • Planning, co-ordinating and supervising the work activities of a team through effective communication, leadership, motivation, training and development whilst ensuring that the KPIs are achieved and a very high quality of service maintained.
  • Effective management of the resource available reallocating tasks to meet operational requirements.
  • Directing the daily activity to ensure a safe, secure, clean and fair work environment for team members.
  • Delivering team member performance reviews, training and development and succession planning as appropriate.
Jun 2013Present

Administrative Assistant

Minimum Mouse Vintage Clothing
  • Effectively improved supply chain process through improved packaging and postal delivery system.
  • Enhanced customer service skills through the processing of refunds as well as assisting customers with queries.
  • Strong competencies in using IT packages to list items on C2C and B2C platforms.
  • Analysing performance of business in order to prepare stock for fairs and various events around the UK.
  • Evaluating pricing methods to determine best price.
Sep 2012May 2013

Audio Visual Technician

University of Connecticut Student Union
  • Increased knowledge of technological equipment learnt through setting up and maintaining all AV equipment for events; monitoring of Theatre and lighting equipment etc.
  • Improved customer service skills due to assisting customers with arranging events and improving delivery of events.
Jun 2008Jul 2012

Service Assistant

Screwfix Direct Ltd
  • Improved knowledge of stock control systems while working with EPOS systems front of house.
  • Excellent customer service skills from working on tills, giving advice and recommendations on products.
Feb 2009May 2009


AT&T Istel Ltd.


Oct 2010Jul 2014

B.Sc International Business (Hons)

University of Birmingham

Relevant Modules include: Knowledge, Innovation and Global Business; International Business Management; Leadership Development.

Aug 2012Jun 2013

Exchange Placement

University of Connecticut

Relevant Modules include: Sales Management and Leadership; Professional Selling

Sep 2008Jul 2010

A - Levels

Sutton Coldfield College
Information Communication Technology A
Business Studies B
Geography B
Sep 2002Aug 2008


Bishop Walsh Catholic School

14 General Certificates of Secondary Education (GCSE) Grades A* - B. Including English and Mathematics Grade A.




July 2014 - University of Birmingham Business School Dissertation Pr

May 2013 - Universitas 21 Travel Bursary

December 2011 - Stanley Howard Memorial Prize for General Merit in Academic Year 2010/2011