Training and Quality Assurance Specialist/Instructional Design Consultant
July 2013 – November 2014
Livenation/Ticketmaster, Pharr, Texas.
- Coordinate the hiring of Seasonal Trainers and Seasonal QAS personnel.
- Certify new recruits in providing World Class Service.
- Provide Sales and Customer Service training for new hires.
- Utilize effective training techniques for effective learning.
- Use ethical codes of conduct during training classes.
- Enforce all HR policies and procedures.
- Coordinate with department managers to arrange floor support for Phase II training.