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Summary

  • Confident, motivated and articulate, with 9+ years experience in sales and management.
  • Capable of developing creative solutions to facilitate the achievement of sales targets and business objectives.
  • Key skills in networking, team management and sales, new business development and sales coaching & training.
  • Major strengths in sales, communication, organization; target driven, thriving on new challenges.

Work History

Oct 2015Sept 2016

Retail General Manager

Twigs & Co.

Product buying and research for a downtown core gift shop.

Analyze profit & loss, sales reports, & payroll compliance.

Develop and manage workforce to ensure quality work progress.

Outside sales with local hotels, and event managers for floral and gift.

Maintain online store and inventory control.

Maintain stability and reputation of the shop.

Manage accounts payables.

Oct 2014Aug 2015

Flagship Retail Co-Manager

Eddie Bauer Canada

Brand Management in retail stores; created monthly events in retail stores to drive business and earn new customer loyalty base.

Customer service & sales training; ensured sales guides understood the roles of active selling through role playing, skill assessments, and finical reporting.

Actively sought outside sales with day to day networking.  Introduced the Eddie Brand to professional guides in local areas.

Feb 2012Sep 2014

Assistant Store Manager

FGL Sports SportChek

Maximized the net profit of the store through the management of six key areas:  Exceptional Customer Service,  Maximizing Sales  Store Presentation, Expense and Cost Management,  Protection of Assets, and  People Management 

Ensured the company's culture of The Power of Sport is exhibited at all times 

Ensured that all elements of the Customer Service Experience were adhered to at all times. 

Coached and developed the management team, through setting expectations, communication, coaching, feedback and ongoing support. 

Continually motivated through recognition programs, store contests, customer compliments, etc. 

Maintained positive work environment for all staff.

Maintained inventory levels in store.

Managed customer & store warranties with individual vendors.

Received cartons (maintaining claims agains vendors, distribution centres, and individual stores)

Apr 2009Oct 2011

Airline Base Trainer (Air Canada & Air Canada Jazz)

Jazz Aviation

Introduced new hires to the culture of the airline industry.

Preformed initial training to new hires on RES III software for ticketing, reservations, and transport canada regulations.

Conducted recurrent training to both senior staff and new hires on all new procedures rolled out by Air Canada, Jazz Air, and our 20 member airlines.

Reported back to the training and recruitment departments on the progress of new hires.

Created strong relationships with Transport Canada, Airport Authorities, and Star Alliance to maintain the experience of Air Canada while adhering to the strict policies of safety and transportation.

Maintained training record of Customer Service Agents for Transport Canada regulations on Dangerous Goods.

Sep 2007Jan 2009

Store Manager

Club Monaco by Ralph Lauren

Created a sensory pleasing experience through enhancement of presentation, product, and people which resulted in positive financial growth for the company.

Recruited stylists, assistant managers, and managers in training.

Successfully trained and promoted two assistant managers to store managers, and four MIT’s to Assistant Managers.

Support for all Alberta & British Columbia stores on inventory control with AS400.

Prepared invoices for Alberta stores, payroll maintenance, and employee file maintenance.

Feb 2007Jun 2007

Shutdown Supervisor

Christina River Enterprise

Ensured staff were aware of cautions in the workplace with daily safety meetings. 

Trained new employees on all safety procedures in plant site. 

Administrative functions, daily time keeping, daily safety logs, etc.

Jul 2004Jan 2007

Operations Manager

Future Shop

Recruited associates for Entertainment, and Merchandising team with use of R.E.I.D. recruitment software.

Orientated all new hires. (Seasonal, P/T, and F/T employees)

Conducted phone screen interviews, and first interviews to be passed on to operations and store managers.

Administrative monitoring including, Net Variance reporting, financial statements, Profit & Loss reporting, claims against distribution centers, and single vendors.

Employee file maintenance with “PeopleSoft.”

Education

Jun 2003

High School Diploma

Fort McMurray Composite High

Certifications

Jul 2009Present

Proficiency in Radio

Industry Canada