Maximized the net profit of the store through the management of six key areas: Exceptional Customer Service, Maximizing Sales Store Presentation, Expense and Cost Management, Protection of Assets, and People Management
Ensured the company's culture of The Power of Sport is exhibited at all times
Ensured that all elements of the Customer Service Experience were adhered to at all times.
Coached and developed the management team, through setting expectations, communication, coaching, feedback and ongoing support.
Continually motivated through recognition programs, store contests, customer compliments, etc.
Maintained positive work environment for all staff.
Maintained inventory levels in store.
Managed customer & store warranties with individual vendors.
Received cartons (maintaining claims agains vendors, distribution centres, and individual stores)