Document Types: Process, Procedure, Work Instruction.Areas covered: Configuration Management, Facilities Management, Project Management, Hardware Procurement, Wireless Solution.Applications: Used MS Office, HP Open View, mind-mapping applications.Notables: Worked with subject-matter experts, studied ITIL 3 theory, read up on SDLC, overcame the challenge of my relative inexperience.I rewrote the Configuration Management Process, defined the procedures it comprises, and wrote all the requesite first-version Procedures. This task required thorough research of configuration-management theory, ASG’s methodology, and consultation of subject-matter experts. I also wrote Work Instructions for one of the procedures.I worked closely with the ASG data-centre facilities engineer while drafting the first-version Data Centre Facilities Management Procedures, and with ASG management and project management for Hardware Procurement. Our interviews were conducted in person, over the phone, and via email.My interviews, especially with SMEs, were kept brief and notes were taken carefully to ensure their accuracy. Each interview was followed up by sending an email summary of the notes to my interviewee for approval. Much of my documentation for ASG required graphic illustrations and to this end I used Visio extensively to create detailed process flowcharts to the company Standard.I worked with very limited supervision and to some extent had to define my role at ASG. I attended weekly reviews where I received feedback on my deliverables, discussed my progress, and defined my next set of deliverables. My first-version documents were exclusively my productions, and the research I conducted was of my own accord. Outside of work, I studied the foundation theory of ITIL and read widely on technical points I encountered. I am particularly interested in Software Development Life Cycle (SDLC) theory.