Summary

Motivated IT Support Technician looking for a place to grow, has terrific troubleshooting and good interpersonal skills to assist clients with computer issues. Possesses a extensive knowledge of computer hardware and software applications. Has a degree in computer Information Systems and eight years experience in the IT Industry.

Work History

Work History
Jan 2014 - Present

Web Developer & Internet Marketer

PJA Web
  • Design and develop solutions for clients based on their needs.
  • Perform upgrades and install updates to clients systems.
  • Provide support to clients and provide solutions for any issues they may have.
  • Conduct Technology training with clients.
  • Recommend solutions to improve productivity of clients businesses.
  • Provide SEO services and market clients business online.
Jan 2011 - Dec 2014

Web Hosting Manager

Just-Hosted
  • Installed and maintained clients computer systems and network.
  • Performed upgrades and installed updates.
  • Completed troubleshooting and repair when computers had problems.
  • Assisted Clients with computer application questions.
  • Conducted computer technology training with clients.
  • Recommended computer products and applications to improve productivity.
Oct 2009 - Jan 2011

Manager, Sales, Customer Support.

Snoski-Tech
  • Managed stock and Online sales systems.
  • Performed upgrades and installed updates on our systems.
  • Assisted customers with sales and recommended solutions to fit their needs.
  • Provided customer server and support.
Jan 2007 - Sep 2009

IT Support Technician

GB Tech Support
  • Installed and maintained clients computer systems and network.
  • Performed upgrades and installed updates.
  • Completed troubleshooting and repairs when computers had problems.
  • Assisted Clients with computer application questions.
  • Conducted computer technology training with clients.

Education

Education
Jan 2008 - Dec 2009

IT Support Technician

CompTia, Cisco Systems, Inc

Studied Cisco Modules including: CCENT, CCNA R&S / Sec / Wireless, CCNP R&S, CompTIA A+

Skills

Skills

Extremely Motivated

Motivated with capability to work with minimum supervision

Excellent Communications Skills

Outstanding customer relations and communication skills

Social Media, Marketing

Social Media Including Social Media Marketing and Internet Marketing SEO

Troubleshooting

Exceptional logic and problem solving skills

Networking

Including Switches, Routers and Firewall configuration

Diverse systems and software Knowledge

Proficient in Windows, Max, Linux, Microsoft, Adobe, Internet Explorer, Firefox, Chrome, Safari.

Web Applications & Coding

HTML, PHP, MySQL, (LAMP Stack), WordPress, JS, CSS