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Over five  years of  professional experience with the public. Outstanding ability to communicate with clients, vendors, employees and all levels of management. Excellent customer service skills, ability to handle multiple assignments in highly pressured situations and meet strict deadlines.Special talents for assessing peoples' needs and priorities. Highly trustworthy, ethical and discrete. Self-motivated and hard working with an ability to communicate and work well with people of all ages and ethnic backgrounds.Able to promote public relations while dealing with irate or difficult customers, computer and internet savvy. Organized flexible and dependable. Equipped with the ability to  learn quickly and demonstrate well-developed work ethics. Experienced in handling confidential material.

Work experience

Dec 2010Aug 2012

Sales Associate

Twogood Satellite
  • Greeted customers in person and ascertained their needs.

  •  Answered questions regarding the store and its merchandise.

  •  Demonstrated use and care of selected merchandise.

  • Quoted prices, credit terms, and other bid specifications.

  •  Contacted new and existing customers to discuss how their needs were or could be met through specific products and services.

  • Called vendors if required, to supply accurate product and service information.

  •  Assisted with customer questions, problems or complaints in person or via multi-line telephone.

  •  Kept electronic records of daily activities through online database.

  • Prepared documents needed to implement plans selected by clients.

  • Developed financial plans, based on analysis of clients' financial status.

  • Kept accurate records of transactions.

  • Offered advice on the purchase or sale of particular securities.

  • Discussed financial options with clients and keep them informed about transactions.

  • Completed sales order tickets and submit for processing of client-requested transactions.

  • Calculated costs for billings or commissions.

  • Identified potential clients, using advertising campaigns, mailing lists, or personal contacts.

  • Kept accurate records of transactions.

Jun 2007Jun 2009

Sales Associate/ Office Assistant

Jc Penney Optical
  • Greeted customers and ascertained what each customer wanted or needed.

  •  Answered customers' questions about optical merchandise and advised customers on merchandise selection.

  •  Stocked shelves, racks, cases, bins and tables with new or transferred merchandise.

  • Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations.

  • Answered telephone to schedule future appointments, provide information, or forward calls.

  • Adjusted glasses for customers, packaged contact lenses, and cross referenced prescriptions for lenses and glasses.

  • Filed alphabetically and numerically.

  • Took inventory of stock and requisitioned new stock as needed.

  • Maintained knowledge of current sales and promotions, policies regarding -payment and exchanges, and security practices.

  • Helped customers try on or fit merchandise.

  • Investigated and direct patient inquiries or complaints to appropriate medical -staff members and follow up to ensure satisfactory resolution.

  • Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales

  • Compared merchandise invoices to items actually received to ensure that shipments are correct.

  • Cleaned display cases, shelves, and aisles.

  • Stamped, attached, and changed price tags on merchandise, referring to price list.

Jun 2006Aug 2006

Receptionist/Office Assistant

LineberryKenney Attorneys at Law
  • Greeted customers in person and on the telephone, determined nature of visit, and directed visitor to specific destination, or answered questions and provided information.

  •  Handled multi-line phones, taking messages, setting appointments, providing information, or forwarding calls.

  • Recorded name, time of call, nature of business and person who called.

  • Responsible for all incoming and outgoing mail.

  •  Filed alphabetically and numerically.

  • Typed and copied documents, memos and correspondence.

  •  Handled confidential personnel matters.

  • Compute, record, and proofread data and other information, such as records or reports.

  • Review files, records, and other documents to obtain information to respond to requests.

  • Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

  • Completed forms in accordance with company procedures

  • Schedule and confirm appointments for clients, customers, or supervisors.

  • Learned to operate new office technologies as they are developed and implemented.

  • Used computers for various applications, such as database management or word processing.

  • Conducted searches to find needed information, using such sources as the Internet.