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Work experience

Aug 2010Present

Owner

Carpet Cleaning Care
• Manage expenses and profitability through key performance indicators. • Develop and market esteemed business strategy to maximize profitability. • Create contracts and build rapport with businesses, organizations and community.
Jan 2010Present

General Manager

Jalpa Auto Repair

• Build a leadership development pipeline across the repair shop system. • Manage expenses and finances daily to maximize profitability. • Process payroll weekly. • Recruit, mentor and develop team of 7 for quality leadership and mechanic positions. • Develop and implement protocols for evaluating the effectiveness of programs. • Build relationships with vendors on behalf of the organization to ensure a quality customer experience. • Designs and incorporates effective communication and feedback methods for leadership development curriculums.

Jan 2000Present

Automotive Technician/Service Writer

Jalpa Auto Repair
• Maintain guest service experience and identify guest needs. • Ownership and support of ongoing repair and service aesthetics of the shop. • Diagnose vehicles and provide solution options to guests.

Education

Jan 2008May 2015

Bachelor of Applied Science (B.A.Sc.)

Purdue University Calumet

• Relevant Coursework: Human Relations, Occupational Safety & Health, Supervisory Management, Leadership Processes, Gender & Diversity Management, Personnel Law, Principles of Quality & Process Improvement.

Skills

Team Building
Customer Satisfaction
Customer Retention
Business Process
Small Business
Driving Results
Goal Oriented
Mechanics
Automotive
Time Management
Customer Service
Entrepreneurship
Leadership

Certifications

Aug 2008Dec 2010

Computer Aided Drafting and Design

Purdue University