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Work experience

Aug 2010Present


Carpet Cleaning Care
• Manage expenses and profitability through key performance indicators. • Develop and market esteemed business strategy to maximize profitability. • Create contracts and build rapport with businesses, organizations and community.
Jan 2010Present

General Manager

Jalpa Auto Repair

• Build a leadership development pipeline across the repair shop system. • Manage expenses and finances daily to maximize profitability. • Process payroll weekly. • Recruit, mentor and develop team of 7 for quality leadership and mechanic positions. • Develop and implement protocols for evaluating the effectiveness of programs. • Build relationships with vendors on behalf of the organization to ensure a quality customer experience. • Designs and incorporates effective communication and feedback methods for leadership development curriculums.

Jan 2000Present

Automotive Technician/Service Writer

Jalpa Auto Repair
• Maintain guest service experience and identify guest needs. • Ownership and support of ongoing repair and service aesthetics of the shop. • Diagnose vehicles and provide solution options to guests.


Jan 2008May 2015

Bachelor of Applied Science (B.A.Sc.)

Purdue University Calumet

• Relevant Coursework: Human Relations, Occupational Safety & Health, Supervisory Management, Leadership Processes, Gender & Diversity Management, Personnel Law, Principles of Quality & Process Improvement.


Team Building
Customer Satisfaction
Customer Retention
Business Process
Small Business
Driving Results
Goal Oriented
Time Management
Customer Service


Aug 2008Dec 2010

Computer Aided Drafting and Design

Purdue University