Objective

Needs to add what kind of person he is and what the purpose of the job he is intending to find.

Work History

Work History

Technical Support Specialist

SBC Yahoo
Tech support call center manager. Responsible for overseeing tech support call center. Provide coaching to develop associates. Train associates for technical compliance and efficiency. Worked on improving companies website support page by creating tech support videos to streamline support process. Convergies Lake Mary, FL IT Tech Support 4 years Problem solving and trouble shooting for DSL internet services over the phone. Was responsible for resolving customer problems within time allotted.

Account Executive

Verizon Fios
20/20 Clearvision Tampa, FL Account Executive 2 years Establish new markets Verizon Fios. Responsible for selling and training Verizon Fios services. Delivered motivational morning meetings on sales tactics and company goals. Webstarts Tampa, FL Tech Support 3 years

Manger

Tech Dept. Store
Manger 3 years Achieve business management goals; deliver results in all company established categories; customer first, customer readiness and gross margin. Cultivate talent within the store's team and focus on clear succession plans by ensuring that all associates are appropriately trained within their position. Drive operational excellence and customer readiness. Conduct weekly and monthly associate/department meetings. Responsible for sales per labor hours management(schedules).
2008 - 2010

Process Analyst

A+ software
Process analyst and hardware. Trouble shoot maintenance and repair of computer systems. Training in MS Office suite. Walking in tech bench hardware and software trouble shooting. Certified as a Firedog Tech Specialist at Circuit City.

Education

Education

Networking Communications

Seminole Community College

Computer Information Science

Florida Technical College

Associate Degree