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Alex Acosta

Operations Administrator at TimeLinx Software, Inc.

Work experience

Jul 2014Present

Operations Manager

TimeLinx Software, Inc.

● Promoted to an Office Management position shortly after joining the company as an Administrative Assistant

● Created and organized a Human Resources SharePoint Team-Site to enhance visibility and access to all employee files such as contracts, garnishments, benefit packages, payroll statuses and employee schedules. Designed what appeared as a personal web-page for 21 employees, while exercising a high level of confidentiality and permissions

● Perform a key role coordinating new employee actions. Responsible for the supervision of training itineraries, training reviews and processing both company paperwork and legal documents.

● Craft editorial and manage timeline approval processes for email blasts, product updates and company newsletters

● Facilitate company travel plans, orchestrating flights, hotel accommodations, client meetings and company events

● Record and compile company marketing data from industry trade shows, online presentations, outreach events and website activity. Utilizing Exact Target and Constant Contact software applications to track data results such as show visitors, email responses, product demo requests, online presentation attendees and product tutorial viewers

● Assisted IT with the set-up of office computers and workstations, including new employee desktops, email accounts, and the deployment of new VOIP phones and extensions

● Administer financial procedures for accounts payable/receivable including disbursements, billing, invoicing and bank deposit

Sep 2013Jul 2014

Office Manager

T&B Landscaping

● Responsible for scheduling all appointments and consultancies for owners and operations managers and ordering office supplies

● Manage all customer financial accounts through QuickBooks such as billing, accounts payable/receivable and bank deposits. Performed timely collections of services while preserving ongoing customer relations through attentive, thorough, and respectful attention to our customer’s needs

● Contributed to the increase of quarterly sales reaching 40% by designing new community mailers, email outreach campaigns, enhanced financial organization and providing superior customer service and follow-up

● Introduced new GPS and navigational management procedures to redefine the dispatch, planned routes and timing accuracy of all daily jobs overseeing a fleet of 25 landscaping vehicles across multiple cities. Introduced Client Relationship Management applications to track correspondence and schedule free on-site estimates for potential customers.

● Prepared proposals, estimates, commercial contracts and legal paperwork. Processed payroll and vendors payments.

Jan 2012Jan 2013

Research Analyst

City of Lawrence, Massachusetts
  • Provided critical research support to Harvard- Affiliated Principle Investigator, Program Director and Community Partners.
  • Use scientific knowledge in community policy and practice, integrating participatory research, public health, and clinical strategies.
  • Conduct program evaluations for youth programs in Lawrence on a $4 million anti-crime Grant and Shannon Grant. Scheduled meetings and interviews with participants and prepared quarterly reports using research and local resources; Work with extremely confidential materials.
  • Performed exceptional customer service for clients and visitors with immediate concerns or questions for Community Development.


Jan 2007Jan 2012

 B.A. Political Science

University of Massachusetts, Amherst

High School

Lawrence High School


Speak Spanish Fluently 
Community Outreach
Customer Service