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Alena Puzevich

Seeking a position as a hostess, receptionist, reservation agent

Work experience

Aug 2011Apr 2012

Administrator / part-time job

night club "BAZA" , Grodno

- Responsibilities for answering the telephone, booking reservations and monitoring tables together to accommodate large parties

-Make pre-orders for guests

- Ensuring the needs of the guests are met well while  they are waiting

-Responsibilities for staff

May 2012Aug 2014


Carnival Cruise Lines, USA

-Make dining room reservation and prepare parties or special services for diners

-Welcome guests, take them to tables, give menus

-Ensure dining room serving spaces are tidy and clean

-Prepare table linens and other supplies for tables and serving spaces

-Be able to provide assistance in making menu

Aug 2014Present

Travel reservation agent / PART-TIME job

KiwiTravel, Minsk

- Collect payment for transportation and accommodation from customers

-Converse with customers to determine destinations, mode of transportation, travel dates, financial considerations, accommodations required

-Book transportation and hotel reservations, using computer terminal or telephone

-Plan, describe, arrange,sell itinerary tour packages

May 2015Present

Waitress / summer time job

restaurant "HARCHEVNYA" , Minsk

-Greating guests, bringing menu to them

- Learn menu items and be able to describe them appropriately to guests

-Take beverage and food orders

-Deliver beverages and food in a timely manner

-Check-in with guests to ensure that everything is going well

- Clear dirty dishes from table

- Deliver guest’s bill and thank them for dining at the restaurant




* General English "PRE-INTERMEDIATE" level - sept. 2011-dec.2011 - Sertificate of Completion  a 108-hour General English Course. Final test result 85%

* General English "INTERMEDIATE LEVEL" - jan 2012-july 2012 - Sertificate of Completion a 120-hour General English Course. Final test result 92%

* General English "UPPER-INTERMEDIATE" level - sept 2012-april 2013 - Sertificate of Completion a 160-hour General English Course. Final test result 83%