Interest

  • President of the MIEL Chorus club.
  • Form part of a mini soccer league representing our church.
  • Spend time with family and friends.
  • Strategy games.
  • Reading.
  • Cooking and baking.
  • Swimmimg.
  • Socialising/Meeting new people.

Summary

                                                                        Customer Service Representative

Multi-faceted, efficient and reliable customer service representative with 2+ years of experience supporting managers and owners improve sales for small businesses. Proficient in all of the standard office desktop software, applications and insurance programs. Diversified skill sets covering administrative support, client relations, writing, human resources & recruiting, account management and project management. Excellent inter-personal, phone and digital communication skills.

Work History

Work History
Jan 2010 - Present

Promotion to Event Coordinator

Church of Christ MIEL

  • Department’s Treasurer; count and record all offerings and donations.
  • Oversee all expenditures and balance the department’s budget.
  • Recruit, train, place and supervise staff and teachers.
  • Visit Businesses, Companies, clubs and other public entities with whom I would like to work with in events.
  • Organize the staff properly so that projects are done on time and within budget.
  • Establish guidelines and time lines.
  • Line up resources and update all stakeholders.
  • Set biblical themes for teachers to teach.
  • Organize events like yard sales, food sales, fairs, field trips, retreats, district meetings and all other ministry events.
  • Coordinate cooking groups; manage a budget and menu for food sales every weekend to raise funds.
  • Make production reports.
  • Meet with other district/ association event coordinators.
  • Order materials for the children's library.
Aug 2011 - Oct 2012

Customer Service Representative

Farmers Insurance Company

Manage the customer information center to satisfy all our customer's financial needs by taking payments, processing claims, explaining coverage’s, rounding out accounts by cross selling and calling Customers aboutpayments that haven’t been received. I am also responsible for renewing proposals and quotes, making production reports, sorting out mail, mailing out required documents to sign, faxing and scanning documents into the Farmers dashboard system, controlling  social media for the agency, organizing and making appointments for the agent's working schedule and making all bank deposits for the agency. As a telemarker and marketing representative for the company of Farmers Insurance I am responsable for providing exellent customer service to the community.

Increased sales by 25% in auto and fire policies for the months of February, May and August of 2012.

Earned a bonus of $2,000 in September for increasing policy sales.

Employee of the month for outstanding customer service for the months of  November 2011, March 2012, April 2012 and September 2012.

Jun 2009 - Jan 2010

Event Coordinator Assistant

Church of Christ MIEL

                                                                              Assist Coordinators

·Coordinate workshops after church services for teens.

·Every Saturday, organize a stand, where pre-teens have sales to raise funds for field trips.

·Organize new materials and forms.

·Schedule parent teacher conferences.

·Grade and file student's work.

·Every three months organize an Open House night where students, parents and teachers meet .

Assist the Event Coordinator with all the planning and organization of events, such as fieldtrips, fairs, food sales, retreats, district meetings and other ministry events.

Jun 2007 - Jun 2009

Student Volunteer

Ramona High School
  • Assisted  Geometry and Spanish teacher with grading papers and overseeing students work.    
  • Tutored Algebra students after school hours.
  • Contributed my time for street cleaning and planting trees for the city of Riverside through the Avid program.

Education

Education
Jan 2012 - Present

Riverside Community College

Will be a student at Riverside Community College this winter of 2013.  My goal is to transfer to UC Irvine in two years year and major in the fields of marketing and entrepreneurship.

Aug 2007 - Dec 2011

General Education

Summit View High School
  • GPA 4.0
  • Formed part of the AVID program, a college readiness program.
  • Placed in Honor- Spanish Native Speaker clases.

Skills

Skills

Bilingual skills

Studied English and Spanish from first grade through college. Bilingual skills; oral and written communication in both languages. (Fluency-High) At Ramona High School I served the main office by translating for spanish speaker parents with inquiries or in meetings.     Companies need bilingual employees so they may connect and fulfill customer's needs. Many customers feel comfortable speaking their native language, others may not speak English.

Administrative/Technical Skills

Knowledge of Office Products (Word, Excel, PowerPoint, etc.) Bilingual Communication,English and Spanish, oral and written skills. (Fluency-High) Detail oriented and organized. Event planning skills. Career objective. Problem-solving and decision-making skills. Leadership skills . Abilities to brainstorm and implement solutions. Team oriented skills. Ability to Communicate comfortably with people at all levels of the organization. Skills in performance and productivity improvement. Ability to multi-task. Creativity. Learn from my mistakes by understanding what didn't work and how I can improve upon it next time around. Team member who is committed to the success of the team. Exellent listening, verbal and written communication skills.  

Certifications

Certifications
May 2007 - Present

Scholastics

High School

References

References

Walter Padilla

Provided child care for his children.

*Spanish Speaker only

Lupita Jimenez

Sonia Torres

Vianet Vasquez

*Spanish Speaker Only.

Reese Aviles

Karina Castaneda