Member Services Adviser/Which? Ltd
Advised members on the best companies, brands and products on the market and informed them of the latest consumer issues and updates. Rocketed sales by up to 22% over the quarterly targets. Held record for overachieving daily sales target by 385% in a single day. Implemented new data collection initiatives by encouraging members to complete satisfaction survey. Aided business strategy and market research by capturing member feedback regarding consumer needs and thoughts on brands, companies and products. Key skills: Commercial awareness, market research, strategy, customer service, communication, flexibility, problem solving, collaboration, liaison, conflict resolution, data analysis.