2007 - Present
Economic Self-Sufficiency Specialist
Oversee, manage, plan, and organize a complex caseload while adhering to State and Federal regulations as they pertain to scope of work, time constraints, and deliverables.
Allocate public grants by reviewing the completeness and consistency of applications, establishing rapport while interviewing clients to obtain qualifying information, and informing clients on program processes and procedures.
Appointed to attend a statewide quality conference to observe other regions' best practices and present that information to local colleagues.
Collaborated with stakeholders to improve operational process quality by employing Six Sigma problem solving techniques and ISO 9000 standards of quality management.
Improved efficiency of a pilot project using a network filing system which eliminated the use of paper.
Honored with multiple quality assurance awards.
2005 - 2006
Retail Clerk/Assistant Manager
JMA Enterprises Inc.
Conducted financial transactions for purchases, processed returns, calculated change for customers, organized credit slips, stocked shelves, and cleaned counters.
Trained, managed and directed staff, developed schedules, and ordered inventory.
Recognized for excellent customer service.
2004 - 2004
Duties included peer tutoring and proctoring in the Earth Space Science Laboratory for the Natural Sciences Department on the Clearwater Campus.
Improved the laboratory by redesigning project workstations and adding new learning materials.
Ambitious Project Manager and Business Analyst with professional experience in Government Administration. Acquired a formal education in the fields of Financial Management, Operations Management, Project Management, Quality Management, and trained as a Microsoft Certified Systems Administrator. Objective is to obtain a position where knowledge acquired during formal education, training, and experience can be maximized while providing expertise in project management and business analysis.Short-Term Goal (within six months):Obtain the Certified Associate in Project Management (CAPM) credential issued by the Project Management Institute.Long-Term Goal (within 12 to 18 months):Obtain the Certified Six Sigma Green Belt (CSSGB) credential issued by the American Society for Quality.